platinum-card

NAB Rewards Credit Card | Earn points and rewards - NAB

Skip to login Skip to main content

Latest offers

Personal

Business

Main menu

[Image: NAB - more than money]

Search nab.com.au

Internet Banking

[Image]

NAB Rewards Credit Card

Earn and redeem NAB Rewards Points with our rewards credit card, plus enjoy 0% p.a. on balance transfers for 12 months with a 3% BT fee.View Disclaimer 1

Apply now

Help me choose a card

Jump to

Apply online in 15 minutes and get a response in 60 seconds

Apply now

Apply online in 15 minutes and get a response in 60 seconds

Apply now

Offer

New customers

Up to 100,000 bonus NAB Rewards Points

80,000 bonus points when you apply for a NAB Rewards Card, are approved and spend $3,000 on everyday purchases within the first 90 days of account opening.View Disclaimer 2
20,000 bonus points when you keep your card for over 12 months.
Bonus points are not available to customers who currently hold, have held, or are transferring from, any personal NAB Rewards Credit Card in the last 24 months.View Disclaimer 2
Bonus points are credited to your points balance within three months of meeting the spend criteria.
Minimum monthly repayments required. NAB may vary or end this offer at any time. See important information.

Apply now

Offer

Existing customers

Up to 100,000 bonus NAB Rewards Points and $100 saving on your annual card fee for the first year

80,000 bonus points when you apply for a NAB Rewards Card, are approved and spend $3,000 on everyday purchases within the first 90 days of account opening and 20,000 bonus points when you keep your card for over 12 months.View Disclaimer 3 View Disclaimer 4
Enjoy a reduced annual card fee (from $195 to $95) for the first year.
Bonus points are not available to customers who currently hold, have held, or are transferring from, any personal NAB Rewards Credit Card in the last 24 months.View Disclaimer 3
Bonus points are credited to your points balance within three months of meeting the spend criteria.
Minimum monthly repayments required. NAB may vary or end this offer at any time. See important information.

Open in the NAB app , opens in new window

Rates and fees

Learn more about our standard credit card interest rates, annual card fees and credit limits that apply to this card.

Variable purchase rateView Disclaimer 5	22.49% p.a.
Standard balance transfer (BT) rate for 12 months 3% BT fee applies. Unpaid BT reverts to variable cash advance rateView Disclaimer 1We can’t process balance transfers from certain issuers – see our indicative list.View Disclaimer 6	0% p.a.
Interest free days on purchasesView Disclaimer 7	Up to 44
Annual card fee	$195 p.a.
Minimum credit limit	$3,000
Variable cash advance rate This is the interest rate charged on amounts you withdraw as cash, gambling transactions (including lottery ticket purchases), or transfer from your credit card to another account.View Disclaimer 8, View Disclaimer 5	22.99% p.a.

Learn how to avoid fees

How to earn NAB Rewards Points

Earn up to 2 points per dollar on your everyday transactions. There's no limitto the amount of rewards points you can earn each month.View Disclaimer 9

Earn 1.25 NAB Rewards Points

Applies to every $1 spend on eligible purchases up to $5,000 in a Rewards Statement Period (calendar month), then 0.5 NAB Rewards Points for every $1 spend, uncapped.View Disclaimer 9

Earn 0.75 bonus NAB Rewards Points

Applies to every $1 spend on eligible purchases for Groceries, Petrol and Public Transport (uncapped).View Disclaimer 9

Learn more about how the NAB Rewards program works and find out how to earn more points.

Benefits of this rewards card

Enjoy complimentary services, discounts, deals and redeem your rewards points to suit you.

Auto redeem for flybuys, Velocity or ALL Accor Reward points

Set up automatic redemption to have your points automatically sent to your flybuys, Velocity or ALL Accor account each month.

Redeem for gift cards

Redeem for gift cards from a range of popular brands including Coles, Woolworths, Bunnings, JB HiFi and more.

Redeem for travel with Webjet

Redeem your points to book airlines and unlock hotel savings using the Points+Pay option.

Transfer for frequent flyer and rewards programs

Transfer your NAB Rewards Points to one of our partner programs – flybuys, Velocity Frequent Flyer, ALL Accor, KrisFlyer, Cathay Membership Programme and AirpointsTM. Excludes Qantas Frequent Flyer Program.

Visa Premium Access

Discover hundreds of deals, discounts and privileges with Visa Premium Access.

Add another card

Add an additional cardholder at no extra cost.View Disclaimer 10

Concierge service

Your own personal assistant for travel and lifestyle services, 24 hours a day, 7 days a week, with NAB Concierge Service.View Disclaimer 11

Click to Pay

Enjoy a quicker and more secure way to pay online with your NAB Visa card. No need to manually enter your card details every time – simply select Click to Pay at participating online checkouts for a seamless experience.

[Image]

Offer

Discover more benefits with your NAB credit card

Enjoy access to a range of special partner offers and benefits so you can save more and enjoy more every day.

Explore partner offers

Things to consider

We want to help you choose the right card, so here are a few things to consider about this card before you apply.

Higher interest rates compared to our NAB Low Rate Card
Lower point earn rate compared to our NAB Rewards Travel Card.
Higher annual fee compared to our other cards.
NAB Rewards Points cannot be used to redeem Qantas Points.

Enjoy complimentary insurancesView Disclaimer 12, View Disclaimer 13

Purchase protection insurance
Extended warranty insurance
Mobile phone insurance

More about credit card insurances

[Image]

Eligibility Check you're eligible to apply online

You're 18 years or older.
You receive a regular income.
You’re an Australian resident for tax purposes.
You're an Australian or New Zealand citizen, Australian Permanent Resident or non-resident holding an acceptable Temporary Residency Visa.
You have an Australian mobile number.

ID requirements for new customers

To apply for this account, you’ll need at least one form of ID so we can verify your identity. However, if possible, please try and provide two forms of ID.

Australian passport
Foreign passport
Australian driver’s licence
Medicare card (can only be used in conjunction with another form of ID)

You’ll need a smartphone to scan your ID, and to take a selfie for verification.

Read important information for visa categories that are not acceptable.View Disclaimer 14

Start application

Resume application

Applying for a credit card with NAB is easy

Follow these three steps to apply for your new NAB credit card.

[Image]

Meet the eligibility criteria

Check that you meet all our eligibility criteria before you start your application.

[Image]

Apply online

Complete the online application form and get a response in 60 seconds.

[Image]

We’ll be in touch

If conditionally approved, we may still request extra information. Once approved, your card will arrive within five working days, or you can use your digital card immediately.

Where can I transfer my NAB Rewards Points to?

Convert your NAB Rewards Points with any of our airline and reward partner programs.

Frequent flyer program	NAB Rewards Points transfer rate	Automatic redemption available
Flybuys	6,800 NAB Rewards Points = 4,000 Flybuys points	Yes
Velocity Frequent Flyer	6,000 NAB Rewards Points = 2,000 Velocity points	Yes
ALL Accor	6,000 NAB Rewards Points = 500 ALL Accor Reward points	Yes
Singapore Airline KrisFlyer Miles	6,000 NAB Rewards Points = 1,200 Krisflyer miles	No
AirpointsTM	6,600 NAB Rewards Points = 20 Australian Airports Dollars	No

[Image: Velocity frequent flyer]

New

Earn Velocity Points

Enjoy more opportunities to earn Velocity Points (from NAB Rewards Points) when you apply for a new NAB Rewards credit card.

Convert 3 NAB Rewards Points into 1 Velocity Point.
Enjoy hassle-free automatic redemption, which transfers your NAB Rewards Points direct into your Velocity account each month.

To ensure you are set up for the auto redemption feature, please make sure to begin your application through our dedicated Velocity page.
To earn Velocity Points you must be a Velocity Frequent Flyer member and have provided your Velocity Frequent Membership number to NAB.
Eligibility criteria and terms and conditions apply. Minimum monthly repayments required. NAB may vary or end this offer at any time.

View our available Velocity Points offers

NAB Rewards travel and partner options

With NAB Rewards, you’re not limited to travelling with just one airline. Redeem your rewards with a great range of travel partners.

[Image]

Travel with Webjet when you redeem your NAB Rewards Points

168,000 NAB Rewards Points will get you $480 with Webjet. Book any seat, on any airline, at any available time. Simply login to the NAB Rewards Store to redeem your points with Webjet directly.

Mix & Match different domestic and international airlines for their departing and returning flights within the same booking
Compare airlines and Mix & Match deals
Book flights, hotels and packages in one transaction
Flexibility to combine one-way sales fares with any airline
Lock in your airline price with Webjet’s Booking Price Guarantee

[Image]

Flybuys

Redeem for Flybuys points to save money off your shop with Flybuys Dollars or choose from thousands of Flybuys rewards including Flybuys travel.

Visit Flybuys

[Image]

Velocity Frequent Flyer

Fly with Virgin Australia, United Airlines, Virgin Atlantic, Singapore Airlines, Etihad Airways, Qatar Airways and more.

Visit Velocity

[Image]

KrisFlyer

Redeem and fly with Singapore Airlines, Scoot, Star Alliance airlines and more.

Visit KrisFlyer

[Image]

Airpoints™

Redeem and fly with Air New Zealand, Air China, Singapore Airlines, United Airlines and more.

Visit Air New Zealand Airpoints

[Image]

ALL Accor

Redeem for ALL Accor Reward points on Accor hotel stays. Choose from 5,800 hotels across 45+ brands and 110+ countries.

Visit ALL

Visit the NAB Rewards Store to redeem your points

View and redeem your points in three simple steps.

Log into NAB Internet Banking or the NAB app and go to Cards.
Select your NAB Rewards card and you'll be able to see your points.
Select Redeem points and you'll be taken to the NAB Rewards Store.

Remember, your points expire three years after they were earned.

How do I transfer my NAB Rewards Points?

Transfer your points in three easy steps.

Log into internet banking or your NAB app
Go to My Cards, select your NAB Rewards Card and click ‘Redeem points’
Select Travel, and then ‘Airline Partner Programs’

You can also set up automatic redemption with Flybuys or Velocity to have your NAB Rewards Points balance transferred every month into your account. Set this up in your profile on the NAB Rewards Store.

Credit card tools and calculators

Need help finding the right card or want to see how much you could save with our credit cards? We have some handy tools to help.

Help me choose a card

Choose the right credit product with our easy-to-use tool.

Compare credit cards

Use our comparison tool to compare our credit card fees and features.

Understanding credit cards

Here are some handy guides to help you better understand how credit cards work.

How do credit cards work?

A guide to help you decide if a credit card is right for you and how to apply for one if it is.

Make the most of your credit card’s features

Benefit from your credit card – your card’s features might be sitting there unused.

How to avoid paying credit card interest

Learn how interest on your card works, and ways to avoid paying it.

Help and support

We're here to help. Use our guides and support services to better manage your money.

Other ways we can help

Use our help guides, FAQs and other support services to help you manage your banking more easily.

View our help and support hub

Other rewards cards to consider

Still trying to decide on the right rewards card for you? Here are a few more options to consider.

NAB Qantas Rewards Premium Credit Card

Apply today for a rewards card that offers platinum services and an opportunity to earn bonus Qantas Points.

NAB Rewards Travel Credit Card

Apply today to take advantage of earning bonus points and enjoying other great rewards.

NAB Qantas Rewards Signature Card

Apply today to take advantage of earning bonus Qantas Points and enjoying other great rewards.

Get in touch

Visit a NAB branch

Visit your nearest NAB branch to speak to us in person.

Find a NAB branch

Important Information

Terms and Conditions

Disclaimer 1
Balance transfer 12 month offer rate
After 12 months, any unpaid balance transfers will attract the variable cash advance rate (currently 22.99% p.a. and is subject to change). The one-off balance transfer fee of 3% is calculated on the amount transferred and is charged to your NAB credit card account when your balance transfer is processed. Interest rates are subject to change. While you have an outstanding balance transfer, interest free days on purchases only applies if you pay the interest free days payment in full by the due date each month. Minimum monthly repayments must be made by the due date each month. Standard balance transfer rate and term may be varied or withdrawn at any time. In addition to this acquisition rate, which is available only at card application, other balance transfer offers may be available on your card from time to time. You can find out more information about the ongoing balance transfer rates of your card.
Disclaimer 2
NAB Rewards 100K Bonus Points Offer
Offer commenced 27 May 2025. To be eligible for the 100,000 bonus points offer, you must apply for a new personal NAB Rewards Card before the offer is withdrawn, be approved, and spend $3,000 on everyday purchases within 90 days of opening your account on your NAB Rewards Card. Points will be awarded on a tiered basis - 80,000 bonus points when you spend $3,000 on everyday purchases in the first 90 days (credited to your points balance within three months of meeting the spend criteria) and 20,000 bonus points after 12 months (credited to your points balance within the 13th month). NAB may vary or end this offer at any time.
Everyday purchases exclude transactions NAB decides are wholly or partly for gambling or gaming purposes. Points will be credited to your points balance within three months of meeting the spend criteria. Bonus points are not available to customers who currently hold, or have held, any personal NAB Rewards Credit Card in the last 24 months. Offers are not available when closing or transferring from another NAB credit card account or in conjunction with any other NAB credit card offer. Gift Card values correct as of offer commencement date. Points values and stock levels subject to change. Check our reward website, opens in new window.
Disclaimer 3
Existing Customer Offer – NAB Rewards Bonus Points Offer
Offer commenced 27 May 2025.
To be eligible for the existing customer 100,000 bonus points offer, you must apply for a new personal NAB Rewards Card via the NAB App or NAB Internet Banking before the offer is withdrawn, be approved, and spend $3,000 on everyday purchases within 90 days of opening your account and keep your card account open for over 12 months. Points will be awarded on a tiered basis - 80,000 bonus points when you spend $3,000 on everyday purchases in the first 90 days (credited to your points balance within three months of meeting the spend criteria) and 20,000 bonus points after 12 months (credited to your points balance within the 13th month). NAB may vary or end this offer at any time.
The reduced annual card fee of $95 will be charged at the time of card opening and applies for the first 12 months. You will be charged the standard annual card fee (currently $195) in the 13th month of your card account and annually thereafter.
Everyday purchases exclude transactions NAB decides are wholly or partly for gambling or gaming purposes. Points will be credited to your points balance within three months of meeting the spend criteria. Bonus points are not available to customers who currently hold, or have held, any personal NAB Rewards Credit Card in the last 24 months. Offers are not available when closing or transferring from another NAB credit card account or in conjunction with any other NAB credit card offer. Gift Card values correct as at offer commencement date. Points values and stock levels subject to change. Check our reward website, opens in new window.
Disclaimer 4
Existing customer offers
Existing customers can access customer offers by applying for a new NAB Credit Card through the NAB app, Internet Banking or with support from a banker by visiting or booking an appointment with their nearest branch or calling our contact centre while the offers are available. The offers are not available when closing or transferring from another NAB branded credit card account or in conjunction with other NAB credit card offers. The offers may change or end at any time.
Disclaimer 5
Variable interest rates current as at date
Interest rates are current as at today and are subject to change.
Disclaimer 6
Balance transfer indicative list
You’ll need to make sure your BPAY® reference number for your non-NAB card is the same as your non-NAB card number as we use this number to process your balance transfer request. If these numbers are not the same, we won’t be able to process your balance transfer. Please check the numbers match before applying for a new card with a balance transfer or requesting balance transfer on an existing card. Your BPAY reference number can be found on your credit card statement.
We are aware that some card numbers and BPAY reference numbers don’t match for cards from the following issuers:
- Bendigo Bank
- ING
- Latitude Finance
- Great Southern Bank
- Heritage Bank
- Adelaide Bank
- credit unions
- AMEX cards
  Note: this is an indicative list.
Disclaimer 7
These periods run from the start of your statement cycle to your statement’s due date. You will be eligible for interest free days on purchases by paying your account in full or, if your statement indicates an interest free days payment, paying that amount in full by the monthly due date. Explore more details at nab.com.au/btchange.
Disclaimer 8
Cash advances also include other transactions we consider to be the equivalent of withdrawing cash from your account. These include most gambling transactions (such as sports betting, casino games, lottery tickets, online gambling), the purchase of travellers cheques, wire transfers or other similar substitutes for cash (such as crypto-currency).
If you don’t want to allow gambling transactions (including cash advances and cash transfers) on your card, you can disable them in the NAB app.
Disclaimer 9
NAB Rewards Card — Earning points and Points Booster
Points are earned and redeemed in accordance with the NAB Rewards Terms and Conditions (PDF, 211KB), opens in new window available at rewards.nab.com.au, opens in new window. These terms describe the purchases not eligible to earn points. You must have an open and active NAB Rewards credit card account to earn points. Everyday purchases exclude transactions NAB decides are wholly or partly for gambling or gaming purposes.
Bonus Points on Groceries, Petrol and Public transport:
When you spend under $5,000 on eligible purchases in a Rewards Statement period (calendar month): 1.25 NAB Rewards Points + 0.75 additional NAB Rewards Point (Bonus Points).
When you spend over $5,000 on eligible purchases in a Rewards Statement period (calendar month): 0.5 NAB Rewards Point + 0.75 additional NAB Rewards Point (Bonus Points).
Eligibility for additional points for groceries, petrol and public transport are determined by a merchant's Merchant Category Code (MCC). NAB is not responsible for designating MCCs and has no control over the same. You’re unable to get points if you use an intermediary platform such as PayPal or a delivery platform such as Uber Eats for these transactions.
Points Booster is subject to the NAB Rewards Terms and Conditions, opens in new window. Only eligible transactions under those terms and conditions earn points and bonus points. Points are credited to your points balance after the eligible transaction is credited to your NAB Rewards credit card account: for standard points within 10 business days of processing and for Bonus Points within 3 business days of the standard points being processed. Details are correct as at 1 October 2026 and are subject to change by NAB.
Disclaimer 10
Additional cardholder
Additional cardholder must be 16 years of age or older. All transactions using the additional card will be the responsibility of the primary cardholder. Additional cardholders are not available with the NAB StraightUp Card.
Disclaimer 11
This service is provided by Visa Worldwide Pte Ltd or International SOS (Australasia) Pty Ltd. To access the NAB Concierge Service call 1300 730 213, opens in new window, 24 hours a day, 7 days a week. See the NAB Concierge Service terms and conditions for full details.
Disclaimer 12
Insurances
AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), has issued an insurance group policy to National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 (NAB) which allows eligible persons to claim under it as third party beneficiaries.
Access to the benefit of cover under the NAB card insurances is available to eligible NAB cardholders and other eligible third-party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth).
Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice.
This insurance is underwritten by Allianz. NAB is not the product issuer or insurer and neither it nor any of its related bodies corporate guarantee any of the benefits under this cover.
If an eligible person wishes to claim any of these benefits, they will be bound by the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits contained in the insurance information booklet.
The eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits of the group policy are set out in the NAB Card Insurance Policy Information Booklet effective 15 May 2026 which may be amended from time to time.
For insurable events that occurred prior to 15 May 2026, please refer to the NAB Card Insurance Policy Information Booklet effective 1 July 2025. View current and previous Policy Information Booklets.
Disclaimer 13
Mobile phone insurance
Complimentary Mobile Phone insurance (covering Accidental Damage and Theft to Your Eligible Mobile Telephone) is provided under a group policy issued by AIG Australia Limited (ABN 93 004 727 753, AFSL 381 686) (AIG) to National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (NAB). Cover is available to all NAB Rewards Travel, NAB Rewards, NAB Velocity Rewards Premium, NAB flybuys Rewards, NAB Low Rate Platinum, NAB Low Fee Platinum, NAB Low Rate and NAB Low Fee Credit Cardholders (Eligible Person). Eligible Persons can claim under the Group Policy as third-party beneficiaries in accordance with section 48 of the Insurance Contracts Act 1984 (Cth).
If an Eligible Person wishes to claim, such claim will be subject to the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits as further detailed in the terms and conditions (PDF, 145KB), opens in new window for such coverage which is available at nab.com.au/personal/insurance/complimentary-card-insurances.
To be eligible for coverage Eligible Persons must have a contract with a mobile phone provider and a monthly billing arrangement using their eligible NAB card. Any advice provided by NAB about this insurance is general advice only and is not based on any consideration of an Eligible Person’s objectives, financial situation, or needs. Eligible Persons must determine whether or not it is appropriate, in light of their own circumstances, to act on this advice.
AIG as product issuer is not providing any financial advice about this insurance. NAB is not the product issuer, and neither NAB or its related bodies corporate guarantee any of the benefits under this insurance cover.
Disclaimer 14
The following Visa categories are not acceptable: Visitor visa (exception, a Special Category visa - NZ Citizen is acceptable), Working Holiday, Student, Exchange/gap year, Transit/short stay/seasonal and Bridging.

Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.

Consider the NAB Internet Banking terms and conditions which apply when using NAB Internet Banking and the NAB app, before making any decisions regarding these services. The NAB app is compatible with Android™ and iOS, minimum platform requirements apply. Android is a trademark of Google LLC. iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license. Services issued by NAB.

Fees and charges Read our credit card terms and conditions. Credit card fees and charges are payable. Approval and credit limit is subject to NAB's credit assessment criteria. Information, including interest rates and annual card fees subject to change. Correct as at today.

**Interest, fees, charges and earn rates are subject to change. 

Credit cards issued by National Australia Bank Limited.

NAB Credit Card Terms and Conditions

NAB Electronic Banking (card based) terms and conditions

NAB Credit Card Cover Product disclosure statement and policy document (PDF, 471KB)

Credit card fees and charges

Indicator rates for other personal lending products

Top

Quick links

Quick links

About us

Policies and terms

Connect with us

NAB acknowledges the Traditional Owners of the land as Australia’s First Peoples and recognises their continuing connection to lands, water and country. We pay our respects to Elders past and present.

Any advice on our website has been prepared without considering your objectives, financial situation or needs. Before acting on any advice, consider whether it is appropriate for your circumstances and view the Product Disclosure Statement or Terms and Conditions available online or by contacting us. Credit applications are subject to credit assessment criteria. Interest rates, fees and charges are subject to change. Target Market Determinations for our products are available at nab.com.au/TMD. Products issued by NAB unless stated otherwise.

Source: https://rewards.nab.com.au/en/footer-page/termsncondition.html

NAB Rewards Terms and Conditions Effective 01 October 2026

2 Contents

What’s the purpose of this document? 3
Our promise to you 3
Points and how you can earn them 4
How do you earn Bonus Points? 5
What Points are included in your Points Balance? 5
What transactions don’t earn Points? 5
What reduces your Points Balance? 6
How do you keep track of your Points? 8
What are Rewards? 8
How do you claim your Rewards? 10
What types of Rewards are there? 11
How long do you have to use your Points before they expire? 14
How to transfer your Points to someone else 15
Who is responsible for the Reward? 16
How do you get a dispute resolved? 17
How we communicate with each other 17
Tax Matters 18
Personal Information 18
Termination of NAB Rewards 19
Changes to these terms and conditions 20
What some words mean 22

What’s the purpose of this document? (a) These terms and conditions explain how you can earn Points using your Rewards Card Account and how you can claim Rewards. (b) Please make sure you read these terms and conditions before the Rewards Card Account is used. If you have any questions just Call Us. (c) Some words described in clause 21 have a particular meaning in these terms and conditions. Those words are capitalised throughout these terms and conditions. (d) You are taken to have agreed to these terms and conditions when you or a Cardholder first use a Card or a Rewards Card Account. (e) The NAB Credit Card Terms and Conditions may also contain provisions about what happens if a rewards program like NAB Rewards is terminated.
Our promise to you We will act reasonably and fairly towards you, taking into account your and our respective interests. That includes whenever we are: (a) considering any request you make; (b) deciding whether to give our consent or to exercise a right, discretion or remedy; (c) setting any conditions for doing any of those things; or (d) making changes under clauses 9(b) or 20, or anywhere else in these NAB Rewards Terms and Conditions. Examples of how we will take reasonable steps to ensure you are treated fairly include giving you reasonable notice of changes and making adjustments to your Points Balance. It’s worth noting that even if we don’t make a decision or do something straight away, we may still do so later on. This includes where we delay or defer doing so, or we temporarily waive a requirement.

4 3. Points and how you can earn them 3.1 What are Points? (a) Points and Bonus Points aren’t property and don’t have any monetary value except to the extent specifically provided for by a Reward. They can’t be redeemed for cash, except to the extent set out in these NAB Rewards Terms and Conditions. They can only be redeemed for Rewards under these terms and conditions – see clauses 10 and 11. (b) Points are awarded for each eligible transaction debited to your Rewards Card Account (clause 6 describes transactions that don’t earn Points). You may also be awarded Bonus Points under clause 4. 3.2 How you earn Points (a) You earn Points once these terms and conditions apply and as long as your Rewards Card Account is Open and Active – see clause 1. (b) Points are earned for each whole $1.00 of the value of each eligible transaction (including GST), rounded down to the nearest dollar, shown on your Monthly Card Statement. The number of Points allocated per $1.00 depends on the type of Card you have. We will provide you this information in writing when we provide these terms and conditions and this information is also available on nab.com.au. This includes the FAQs available on the NAB Rewards Store. You can check the FAQs for current information at any time. See clause 20 for how we will let you know about any changes to the number of Points allocated. 3.3 Can Cardholders earn Points? Cardholders other than you do not earn Points in their own right but may accumulate Points to your Points Balance. 3.4 Can I sell or transfer Points? You cannot sell Points, but if you have a Business Rewards Card Account you can transfer Points under clause 13.

5 4. How do you earn Bonus Points? Special promotions offered from time to time by us or a Bonus Points Provider may allow you to earn Bonus Points. The conditions applying to Bonus Points will be provided at the time of the promotion. 5. What Points are included in your Points Balance? Your Points Balance includes: (a) Points awarded for eligible transactions debited to your Rewards Card Account (for example, when you or a Cardholder purchase goods that are eligible transactions using a Card and charged to your Rewards Card Account); and (b) Bonus Points awarded in accordance with special promotions. 6. What transactions don’t earn Points? There are some transactions which can be made using your Card which won’t earn Points because they aren’t eligible. They are: (a) cash advances (which include bills paid over the counter at a bank, financial institution or post office, and the purchase of travellers cheques); (b) bank fees, charges and interest (including any GST payable on any of these) applicable to your Rewards Card Account or use of the Card or to NAB Rewards; (c) for a Personal Rewards Card Account, government related payments (includes transactions with Australian and overseas government entities, semi-government entities, or related agencies – for example, but not limited to, Australia Post, council rates, motor registries, fines, and court costs). Classification as a government-related transaction is based on merchant or financial institution data, so some businesses may be treated as government- related even if they are not; (d) for a Personal Rewards Card Account, transactions where the Card is used to make payments to the Australian Taxation Office (ATO);

6 (e) balance transfers, except where Bonus Points may be earned under a special promotion specifically for balance transfers; (f) where a Card is used to access linked transaction accounts; (g) purchase of foreign exchange or travellers cheques and money orders; (h) for a Personal Rewards Card Account, transactions we decide (acting reasonably) are wholly or partly for business purposes; (i) any transactions where your NAB Card Account is, or is reasonably believed by us to be, operated fraudulently, except where you reasonably demonstrate that your NAB Card Account was not operated fraudulently; (j) unauthorised purchases for which you are not liable; (k) transactions where the Card is used to make purchases through B PAY®; (l) transactions for gambling and gaming purposes (examples include purchase of lottery tickets, purchase of gaming chips or tokens and online gambling); or (m) transactions described in clause 7.3. 7. What reduces your Points Balance? 7.1 Things you do Your Points Balance is reduced when: (a) you (or someone authorised by you under clause 10.1) use your Points to claim a Reward. The oldest Points in your Points Balance will be deducted first when a Reward is claimed. See clause 11 for Rewards; or (b) your Points expire – see clause 12. 7.2 Things we will do We will reduce your Points Balance where: (a) there is a refund or reimbursement for a transaction previously charged to your Rewards Card Account and a credit is processed to the same Rewards Card Account. This may happen for a number of reasons but usually for returned goods or services;

7 (b) there is a charge back to your Rewards Card Account under your Reward Card Account Terms and Conditions (for example, when you dispute a transaction charged to your Rewards Card Account that results in a credit to your Rewards Card Account); (c) there have been unauthorised transactions on your Rewards Card Account for which you are not liable; (d) Points were incorrectly allocated to your Points Balance; or (e) we reasonably believe you or a Cardholder have behaved fraudulently in connection with NAB Rewards and you are not entitled to Points earned. When this happens the Points Balance will be reduced by the Points value of the credit amount or adjustment. The Points value will be calculated using the rate at which Points are allocated for transactions to your Rewards Card Account at the time the credit amount or adjustment was processed by us. However, if there is a change in the rate at which Points are earned, we will take reasonable steps to ensure you are no worse off when we calculate the Points value for the credit amount or adjustment. 7.3 Things we may do We may reduce your Points Balance or not award Points to the extent an otherwise eligible transaction: (a) results in the credit limit on the Rewards Card Account being exceeded; or (b) is debited against credit funds in the Rewards Card Account. The Points value for the adjustment will be calculated using the rate at which Points are allocated for transactions to your Rewards Card Account at the time the credit amount or adjustment was processed by us. However, if there is a change in the rate at which Points are earned, we will take reasonable steps to ensure you are no worse off when we calculate the Points value for the credit amount or adjustment.

8 8. How do you keep track of your Points? You can track your Points through a range of options by: (a) accessing the NAB Rewards Store to see: (i) your Points Balance; and (ii) any Points which are due to expire in the next 3 months; or (b) looking at your monthly Rewards Statement. This shows any activity on your Points Balance in the period covered by the Rewards Statement and if you have any Points due to expire in the following month. This statement will be sent monthly to your email address last provided to us. You can Call Us to change your email address. Your Points Balance will reflect the Points earned on eligible transactions. It may take up to 10 Business Days for Points earned on eligible transactions to appear on the NAB Rewards Store. The processing of Bonus Points will appear according to the terms and conditions of the applicable promotion. 9. What are Rewards? (a) The Rewards available for redemption and the number of Points required to redeem a Reward at any time are set out on the NAB Rewards Store. You can view these at any time. Different Rewards may be available for different Card types. (b) You can only claim Rewards which are currently available on the NAB Rewards Store. Rewards are subject to availability, substitution or cancellation. At any time and without prior notice we may change the Rewards available by withdrawing, limiting, modifying or cancelling the continued availability of a Reward or the number of Points required to obtain a particular Reward. However, where possible, we will provide you with reasonable notice and a genuine opportunity to redeem Points before any changes take effect which may materially lower the value of Rewards you can redeem with your Points. Alternatively, we may make adjustments to your Points balance.

9 (c) In addition to these terms and conditions, Rewards may be subject to some special terms. They are set o ut in clause 11 below and may also appear on the NAB Rewards Store or in other promotional material. These special terms may be imposed by us or the Rewards Provider. (d) Clause 14 explains how our responsibility in connection with these Rewards Providers is limited. (e) You may request to return or exchange a Reward, which will be subject to the supplier’s approval for a return or exchange. The supplier does not have to accept a return or exchange for change of mind. We will provide reasonable assistance by liaising with You and the supplier to arrange any returns or exchange of Rewards. After you place your request for a Reward, you can’t: (i) return the Reward and receive a Points credit to your Points Balance, unless the return is accepted for the reasons set out as above; (ii) exchange the Reward or receive any consideration, including for cash; or (iii) replace the Reward for the same or another Reward if the Reward is lost or stolen or otherwise destroyed after it is delivered to you. This applies to all Rewards, including e-vouchers and gift cards. (f) Physical Rewards: (i) will only be delivered to an address in Australia; and (ii) will not be delivered to a PO Box address. (g) Except to the extent of our fraud, negligence or misconduct if someone other than you claims a Reward under clause 10.1, these terms and conditions apply as if you had claimed the Reward.

10 10. How do you claim your Rewards? 10.1 Who can claim a Reward? Your Points Balance can be used to claim a Reward by: (a) you when you Call Us to claim the Reward; (b) you and any person able to access the NAB Rewards Store and who is authorised to operate your Rewards Card Account via NAB Internet Banking or NAB Connect using an additional NAB ID issued to you under the terms of that service. 10.2 When can you claim a Reward? To claim a Reward: (a) you need to have sufficient Points in your Points Balance for the Reward. It’s important to know that you can’t pool any Points in your Points Balance with Points in another person’s Points Balance; (b) you can use the option of Points Plus Pay for selected Rewards – see clause 10.5; (c) your Rewards Card Account must not be blocked to activity. Examples of when this can occur include when your Rewards Card Account is in arrears, suspended, closed or in default under your Rewards Card Account Terms and Conditions. 10.3 How can you claim your Rewards? You can Call Us or access the NAB Rewards Store to claim Rewards. 10.4 Automatic Points redemption We may periodically invite you to establish an arrangement to automatically redeem NAB Rewards Points for specific Rewards. The terms and conditions applying to each arrangement we invite you to participate in will be made available before you enter into any arrangement of this type. 10.5 What if I don’t have enough Points? Rewards available using Points Plus Pay are described on the NAB Rewards Store and other promotional material.

11 When a Reward is available using Points Plus Pay: (a) you may use your Points to redeem for a portion of the Reward and obtain the remainder of the Reward by using any form of payment acceptable to the Points Plus Pay provider; (b) you may not use gift cards or e-vouchers to pay for the monetary component of the Reward; and (c) if you use your Card for the monetary component of the Reward, you will earn Points under clause 3. 11. What types of Rewards are there? Clause 9 “What are Rewards?” and this clause apply to the category of Rewards below. Other special terms may apply and will be provided on the NAB Rewards Store. 11.1 Loyalty program rewards You may redeem your Points and transfer them for points with other loyalty programs that are listed on the NAB Rewards Store at the time you wish to make the transfer. To do so you must: (a) be a member of the applicable loyalty program. Membership of NAB Rewards does not entitle you to membership of any other loyalty program. Your membership of the loyalty program is subject to the terms and conditions of that program; (b) have earned any required minimum number of Points; (c) redeem Points in accordance with any required multiple of Points (e.g. multiples of 1,000); and (d) only redeem whole Points for the Points of the applicable loyalty program. The number of Points required to redeem for the points with other loyalty programs may vary between Card types and loyalty programs. This redemption rate, which is set by us, is described on the NAB Rewards Store and may be changed by us from time to time in accordance with these terms and conditions or the terms and conditions of the relevant Card.

12 For information about the loyalty programs, minimum Points requirements and current redemption rates, visit the NAB Rewards Store. When you ask to redeem Points for points with another loyalty program, the Reward will normally be available to you in your loyalty program account within 14 Business Days of your request. However, we are not responsible if there is any delay, except to the extent the delay is caused by our fraud, negligence or misconduct. Once Points have been redeemed for points with the other loyalty program they: (i) cannot be converted back to Points or otherwise used for Rewards under NAB Rewards; and (ii) are subject to the terms and conditions of the applicable loyalty program (which may be varied in accordance with those terms and conditions). We are not responsible if you are unable to use the Points with the other loyalty program as you had expected. 11.2 Physical gift cards and e-vouchers You may redeem Points for gift cards and e-vouchers. You’ll be notified of any terms and conditions that apply to use of your gift card or e-voucher, including any expiry date. These Rewards: (a) cannot be redeemed or exchanged for cash or travellers cheques; or (b) used to earn Points under NAB Rewards. Please allow 1 hour for delivery of e-vouchers and 10 Business Days for delivery of your physical gift cards. 11.3 Cashback to your Rewards Card Account You may redeem Points and receive a credit to your Rewards Card Account used to earn the Points. Additional conditions about how you can redeem Points for this purpose is available on the NAB Rewards Store, including: (a) the minimum number of Points or multiples of Points required; and

13 (b) the redemption rate. The credit to your Rewards Card Account will be made within 10 Business Days of your Points redemption request. As soon as this happens the credit is available for your use provided your Rewards Card Account is in sufficient credit. You must still pay the minimum payment on your Monthly Card Statement as required by your Reward Card Account Terms and Conditions. Any credit to your Rewards Card Account is non- refundable. 11.4 Cashback to your transaction account You may redeem Points and receive a credit to a nominated NAB account. Additional conditions about how you can redeem Points for this purpose is available on the NAB Rewards Store, including: (a) the list of NAB accounts you can nominate; (b) the minimum number of Points or multiples of Points required; and (c) the redemption rate. We will credit your nominated NAB account within 10 Business Days of your Points redemption request. As soon as the credit occurs it is available for your use. Any credit to your nominated NAB account is non-refundable. We accept no responsibility if you have incorrectly entered BSB or account numbers. 11.5 Travel Rewards You may redeem Points for travel Rewards. You will be provided more information about this Reward category on the NAB Rewards Store, including: (a) the list of travel Rewards Providers and available travel Rewards; and (b) the minimum number of Points required. The travel Rewards Provider’s standard terms and conditions apply to any travel Reward. We are not responsible for any failure of the travel Rewards Provider to provide travel except to the extent the failure is caused by our fraud, negligence or misconduct.

14 12. How long do you have to use your Points before they expire? (a) Points in your Points Balance must be used to claim a Reward within 36 months from the date the transaction earning those Points was processed to your Rewards Card Account. Points that remain unused in your Points Balance after that period will expire and be forfeited. (b) If you ask us to cancel or close your Rewards Card Account, you have up to 60 days from the date you make the request to use any Points in your Points Balance. To redeem these Points you need to Call Us. Points that remain unused in your Points Balance after that period will expire and be forfeited. (c) If you return a Reward and we consent to the return (see clause 9), the points you used to redeem the Reward will be credited to your account. You have up to 30 days from the date the Points are credited to your account to use these Points. Points that remain unused after that period will expire and be forfeited. (d) In the event of your death, your executor or administrator, on provision of reasonable supporting documentation of their appointment, may redeem Points in your Points Balance within 60 days of notifying us of your death. After that date any unused Points will expire and be forfeited. No other person, including a Cardholder, can redeem Points once we are notified of your death by your executor or administrator. (e) If NAB Rewards is terminated by us, we will let you know how long you have to use your Points – see clause 19.

15 13. How to transfer your Points to someone else This clause describes the circumstances in which you can transfer Points from the Points Balance applicable to your Business Rewards Card Account. 13.1 Who? If you earn Points using a Business Rewards Card Account, you may Call Us to transfer Points from your Points Balance to either: (a) the Points Balance of another Related Body Corporate; or (b) the Points Balance of a Cardholder. 13.2 What you need to provide At the time you make the request you will be required to provide the full name and address details of the recipient of the Points. When we process the transfer: (a) both you and the recipient of the Points must have an Open and Active Rewards Card Account when the transfer is made. The transfer cannot be reversed or cancelled by either you or the recipient of the Points; (b) Points which have been transferred to the recipient’s Points Balance retain their expiry period. This recipient of the Points will be advised on their Monthly Card Statement when the transferred Points will expire; and (c) you must not require or receive any payment or anything else of value for any transfer of Points to anyone else. The transfer of Points may have tax implications. We recommend you and the recipient of the Points check with an accountant or tax adviser for further information.

16 14. Who is responsible for the Reward? We give no verbal, written or implied warranty about any Rewards provided under NAB Rewards. In particular, we don’t represent that any particular Reward is suitable for a particular purpose for which you intend to use it. A Reward will normally come with a warranty from the supplier or manufacturer of the Reward and any claim in respect of that Reward should be made directly to the supplier or manufacturer. This doesn’t prevent you from claiming against us where we supply services in connection with NAB Rewards. If you are a consumer, consumer protection laws include non-excludable warranties which may entitle you to compensation and we can only limit our liability in the way and to the extent it’s permitted by those laws. If we are liable for the breach of any term implied by law, our liability for loss or damage from the breach is limited to: (a) supplying the service again or paying the costs of having the service resupplied; or (b) replacement or repair of the Reward or payment of the cost of replacing or repairing the Reward. Except to the extent provided by law we do not accept any liability for: (i) the loss, theft or destruction of a Reward; (ii) loss arising from the death or injury arising from the supply of a Reward; or (iii) any disruption to NAB Rewards, delay or inability to provide a Reward caused by circumstances beyond our control like industrial disputes or acts of God.

17 We make every reasonable effort to ensure the description of offers in connection with Bonus Points, Rewards and Rewards Provider terms are correct. However, we are necessarily reliant on the information provided by Bonus Points Providers and Rewards Providers being accurate and for this reason we are not responsible for any inaccuracy in the description of a Bonus Points promotion or of a Reward or any terms applicable to the Reward, except to the extent the inaccuracy is caused by our fraud, negligence or misconduct. 15. How do you get a dispute resolved? If you have a complaint in relation to NAB Rewards, your allocation of Points or your Points Balance, please Call Us. We’ll aim to resolve any problem on the spot. Sometimes we may require you to confirm details of your complaint in writing and to provide supporting details. If we can’t resolve the complaint promptly we will let you know how long we expect it to take. We’ll also let you know when we have completed our investigations and the reasons for our decision. If you are not satisfied with the way your complaint has been resolved or the steps we have taken, you may wish to contact our external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). This is a free service established to provide you with an independent mechanism to resolve specific complaints. The AFCA can be contacted at: Telephone: 1800 931 678 (free call) Website: https://www.afca.org.au Postal: GPO Box 3 Melbourne VIC 3001 16. How we communicate with each other 16.1 If you need to contact us You can Call Us for any enquiries about NAB Rewards including Points Balance, Points information on your Rewards Statement or Rewards.

18 16.2 If we need to contact you We will send you any notices or information about NAB Rewards required by these terms and conditions (including changes to these terms and conditions as described in clause 20) by electronic methods (as permitted by law). These methods may include: email, SMS, a message in your Rewards Statement, or through NAB Internet Banking or the NAB app. If we communicate with you by email or SMS, we will use the email address or mobile phone number recorded on our file. We consider the notice received on the date on the notice or when it reaches the addressee’s electronic address, whichever is later. You’ll need to regularly check your electronic communication for any notices we’ve sent you – and let us know if you change your contact details, such as your email address or mobile phone number. 17. Tax Matters We recommend that you or anyone authorised to earn and redeem Points seek independent tax advice about the tax consequences (including any fringe benefits tax and goods and services tax or reporting requirement) arising from the use of this Rewards Card Account or Card, or from using NAB Rewards, or any Reward or other available NAB Rewards facilities. 18. Personal Information 18.1 How we collect and use your personal information We will collect, hold, use and d isclose information about you and other people you authorise to use your Points Balance in connection with NAB Rewards. Information will include certain personal information, and transaction information relating to the use of a Card or Rewards Card Account, Points earned and requests for Rewards. We will use this information for the purposes of NAB Rewards to provide and market Rewards and services to you, including the products and services of our service providers and other third parties.

19 18.2 We can disclose your personal information to others We may disclose this information to others in connection with NAB Rewards, including to: (a) our service providers and agents engaged for the purpose of the administration, provision of services relating to NAB Rewards and promotion of NAB Rewards; and (b) Reward Providers, Bonus Points Providers and other third parties engaged for the purposes of performing other services in connection with NAB Rewards, including the provision of a Reward. We treat all personal information with care and in accordance with our privacy policy, which is available if you Call Us or at www.nab.com.au/privacy . 18.3 We can tell you about offers and news We may also use or disclose your personal information to let you know about offers and news about NAB Rewards and our Rewards partners electronically (e.g. email, SMS, and social networking forums) that we believe may be of interest to you. You can let us know at any time if you no longer wish to receive direct marketing electronic offers from NAB Rewards by calling us on 13 22 65. We will process your request as soon as practicable. You can also unsubscribe from marketing applicable to NAB Rewards at any time if you Call Us or follow the unsubscribe link in an electronic communication (including received from NAB Rewards. When you do this, you will be unsubscribing from all NAB Rewards marketing from us. 19. Termination of NAB Rewards We may terminate NAB Rewards at any time acting reasonably. Where possible, we will give you at least 90 days’ prior notice of the termination and cancellation of your Rewards Card Account (if applicable). Circumstances where prior notice may not be possible include where we are affected by events outside our control (for example, one of our key Rewards partners terminates their arrangement with us or can no longer perform their obligations).

20 If we give you notice after termination, Points will continue to be credited to your Points Balance in relation to transactions that occurred prior to the date of termination but only if we received notice of the transaction within 90 days after the date of termination. Any notice we give will include the general reasons for termination (if possible), and the time period available to you to use Points in your Points Balance to claim Rewards. Points will be available for use at least three months from the date we notify you that NAB Rewards is discontinued. Examples of when we may terminate include, but are not limited to: (a) where you are in default under these terms and conditions, the NAB Credit Card Terms and Conditions, or the terms and conditions of another facility that the Customer has with us; (b) where we believe on reasonable grounds that the continued operation of the account may cause loss to the Customer or us. These examples are for guidance only and do not limit our ability to cancel the account. Clause 12(b) describes the time you have to use Points if you cancel or close your Rewards Card Account. 20. Changes to these terms and conditions (a) We may change these terms and conditions and other terms and conditions that apply to Rewards (described in clause 11). We can: Change Notification period Change in the way you earn Points, including a change to existing ways or the introduction of new ways according to the type of Card At any time without prior notice (but if the change is unfavourable, we will try to publish details before the change takes effect, if we are able to do so). We will make current information about the way to earn Points available in the FAQs

21 Change Notification period Change to allocation of Points for dollar spent At any time by giving you at least 30 days prior written notice Change the period for expiry of Points At any time by giving you at least 30 days prior written notice Remove Rewards At any time and without prior notice. Current information is available on NAB Rewards Store Add and remove Bonus Points Providers and Reward providers from NAB Rewards At any time and without prior notice. Current information is available on NAB Rewards Store Introduce any fee or charge to use the services available in NAB Rewards At any time by giving you at least 30 days written notice Change to the number of Points required to redeem a Reward At any time and without prior notice. Current information is available on NAB Rewards Store Change the format and frequency of Reward Statements At any time without notice Any other changes At any time by giving you at least 30 days written notice (b) Where we advise you in advance of a change under this clause or clause 9(b), you should consider whether you want to redeem the Points before the change takes effect. (c) Where the Reward Provider or Bonus Points Provider is not us, the Rewards Provider and Bonus Points Provider may make changes at any time and without notice to the terms and conditions applying to the Reward they provide or the terms and conditions applying to the special promotion they offer in connection with Bonus Points, as applicable. Changes to these terms will be notified on the NAB Rewards Store.

22 21. What some words mean Term Definition Accountholder, you or your means the person in whose name the Rewards Card Account is kept and who is responsible for all transactions on the Rewards Card Account. For Business Rewards Card Accounts this includes the facility owner Bonus Points mean Points described in clause 4 Bonus Points Provider means a provider who offers Bonus Points or additional Bonus Points in connection with NAB Rewards and includes us Business Days means a day other than a Saturday or Sunday or a day gazetted as a public holiday throughout Australia Business Rewards Card Account means NAB Rewards Business Signature or any other NAB business card facility notified to Accountholders from time to time as being a Business Rewards Card Account for the purposes of these terms and conditions and NAB Rewards Call Us means using the contact telephone numbers below • for Personal Rewards Card Accounts – 13 22 65 • for Business Rewards Card Accounts – 13 10 12 Card means a card issued by us in connection with your Rewards Card Account Cardholder means a person you have nominated to be a cardholder on your Rewards Card Account in accordance with the Rewards Card Account Terms and Conditions FAQs means the Frequently Asked Questions available in the NAB Rewards Store for information about NAB Rewards Monthly Card Statement means the statement of account issued to you in accordance with the Rewards Card Account Terms and Conditions NAB Rewards means the NAB Rewards program provided by us in accordance with these terms and conditions NAB Rewards Store means the website we make available to you in connection with NAB Rewards via NAB Internet Banking or NAB Connect, or any other channel NAB makes available to you Open and Active refers to the status of the Rewards Card Account, where the account and Card can be used to make transactions

23 Term Definition Personal Rewards Card Account means a NAB Rewards or NAB Rewards Travel or any other NAB Personal Rewards Card Account notified to Accountholders from time to time as being a Personal Rewards Card Account for the purposes of these terms and conditions and NAB Rewards Points means the points earned on eligible transactions in accordance with these terms and conditions Points Balance means the total of points earned in connection with your Rewards Card Account and recorded on the NAB Rewards Store and which is used for the purposes of determining entitlement for a Reward Points Plus Pay means the method of obtaining Rewards described in clause 10.5 Related Body Corporate as defined in the Corporations Act 2001 Reward means a service or entitlement to a good or service (eg. e-voucher) which can be obtained by the redemption of Points in a Points Balance under these terms and conditions Rewards Card Account means the Personal Rewards Card Account or Business Rewards Card Account which is a Rewards Card Account for the purposes of these terms and conditions and NAB Rewards Rewards Card Account Terms and Conditions means the terms and conditions applicable to your Rewards Card Account Rewards Provider means us or any other person who agrees to provide Rewards in connection with NAB Rewards Rewards Statement means your NAB Rewards statement which shows Points earned in connection with your Rewards Card Account during the period of the statement and includes the Points Balance at the closing date of the statement We, us, our or NAB means National Australia Bank Limited ABN 12 004 044 937

For more information call NAB Loyalty Team for personal 13 22 65 for business 13 10 12 or visit us at nab.com.au Help for people with hearing or speech communication difficulties. Contact us on 13 22 65 through the National Relay Service. © 2026 National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 A131374-0826

Source: https://www.nab.com.au/content/dam/nab/documents/terms-and-conditions/banking/mobile-phone-protection-insurance-terms-and-conditions.pdf

NAB Cards Complimentary Mobile Phone Insurance Terms and Conditions Effective Date: 12th June 2024 Mobile Phone Protection Insurance

2 AIG Australia Limited of Level 19, 2 Park Street Sydney NSW 2000 (the “Insurer”) has issued a group policy (the “Group Policy”) to the Policyholder which is subject to the terms and conditions contained herein. I. Preamble and disclosures This document contains important information about the Group Policy, which are available to Eligible Cardholders (“You/Your”). Cover applies to claims made on or after 12 June 2024. Eligible Cardholders are not covered for claims made for losses occurring after termination of or the expiry of the period of the Group Policy. The Policyholder will provide Eligible Cardholders with details of any replacement cover. There is no obligation to accept any of these benefits. However, if You wish to claim any of these benefits, You will be bound by the Group Policy and the terms, conditions and exclusions relevant to the cover provided. The benefits of the Group Policy is provided to Eligible Cardholders who hold an Eligible Card. National Australia Bank Limited (ABN 12 004 044 937), AFSL and Australian credit licence 230686) is the Policyholder under the Group Policy. The Policyholder is not the issuer of the Insurance Coverage and neither the Policyholder nor any of its related corporations guarantee any of the benefits under the Group Policy. The covers described in this document are provided for Your benefit under the Group Policy entered into between the Insurer and the Policyholder. The Policyholder is the policy owner. When eligible, You have the benefit of cover as a third party beneficiary solely by reason of the statutory operation of Section 48 of the Insurance Contracts Act 1984 (Cth). This means that subject to the terms of the Group Policy and these terms and conditions, Your right to claim under the Group Policy will be covered and paid by the Insurer. The cover is provided at no additional cost to You and the Policyholder does not receive any commission or remuneration from the Insurer in relation to this cover. The Policyholder does not hold anything on trust for, or for the benefit of, or on behalf of, You in relation to this Insurance Coverage.

3 The terms and conditions of cover found in this document only provides factual information in relation to the Insurance Coverage. The information the Insurer provides is not intended to and does not provide or imply any recommendation or opinion about such insurance. So as to make sure that the cover meets Your needs and is suitable for You and Your personal circumstances, these terms and conditions must be reviewed by You and, if necessary, You should also seek independent financial advice in relation to same. Neither the Policyholder nor any of its related corporations are Authorised Representatives (under the Corporations Act 2001) of the Insurer. The Policyholder does not act on behalf of the Insurer or on Your behalf in relation to the Group Policy. If the Group Policy is terminated, any claim made for losses arising prior to such date of termination will be covered by and subject to the terms of the Group Policy. The Policyholder will give You prior written notice if the Group Policy ends. You are able to verify the current status of Your coverage and whether the Group Policy is still current by contacting the Insurer at: AIG Australia Limited Level 19, 2 Park Street Sydney, NSW 2000 Australia Apac.partners@AIG.com Code of Practice The Insurer is a signatory to the General Insurance Code of Practice (“Code”). The Code sets out the minimum standards of service that can be expected from the insurance industry and requires insurers to be open, fair and honest in their dealings with customers. The Insurer is committed to adhering to the objectives of the Code and to uphold these minimum standards when providing services covered by this Code. The Code objectives will be followed having regards to the law and acknowledging that a contract of insurance is a contract based on the utmost good faith.

4 The Code Governance Committee is the independent body that monitors and enforces insurers’ compliance with the Code. Their purpose is to drive better Code compliance and helping the insurance industry to improve its service to consumers. For more information on the Code please visit www.codeofpractice.com.au. For more information on the Code Governance Committee please visit www.insurancecode.org.au Complaints and Feedback Learning about Your experiences with Us and our service partners helps to improve the way We do business with You. If You have feedback, or an issue You would like resolved We encourage You to make contact. Below is information on how to contact Us and how We will work together to resolve any concerns You have. How to provide feedback

Speak to Our Complaints team Our complaints team can be contacted on 1800 339 669. To get the best out of Your call with Us, please have Your policy and/or claim number available and any specific information about the issue.
Provide Your feedback in writing If You would prefer to provide Your feedback or complaint in writing You can do so by lodging Your complaint on Our website, or by writing to: The Complaints Team AIG Australia Limited Level 13, 717 Bourke Street Docklands VIC 3008 Email: aucomplaints@aig.com What happens if You make a complaint? If You make a complaint, We will record Your complaint and make sure that Your concerns are addressed as quickly as possible and seek to achieve a fair outcome for both parties.

5 We will assess Your complaint upon receipt. During the complaints process as set out in this notice, We will meet the following requirements in respect of Your complaint. • Acknowledge Your complaint within one (1) business day. • We will tell You who will handle Your complaint and their contact details. • We will, where applicable, keep You informed via Your preferred method of communication of the progress of Your complaint every ten (10) business days, more frequently or necessary or as agreed by both of us. • We will treat Your complaint respectfully and handle all personal information in accordance with Our Privacy Policy. • Within 30 calendar days from the date We receive Your complaint, We will provide a response to Your complaint. If We cannot meet any of the stated time frames, We will communicate to You the reasons why this has not been possible. We will also advise You when You should expect to receive a response or decision. If You are dissatisfied with the reasons provided, and Your complaint is eligible to be heard by AFCA under their rules We will advise You of Your right to make a complaint to AFCA and provide to You the AFCA contact details. What You can do if You are not happy with Our response or handling of Your complaint If You are not satisfied with Our response or the handling of Your complaint, You may wish to have the matter reviewed by Our Internal Dispute Resolution Committee (“Committee”). If You wish to have Your complaint reviewed by the Committee, please telephone or write to the complaints team as per the details above. As part of Your request, please include detailed reasons for requesting the review and the outcome You are seeking. This information will assist the Committee in carrying out its assessment and review of Your complaint. A written response setting out the final decision of the Committee and the reasons for this decision will be provided to You.

6 If We are unable to provide a response within 30 calendar days of receipt of the initial complaint, We will inform You of (i) the time frame for when Your complaint will be heard by the Committee, (ii) when You should expect to receive a response from the Committee; (iii) the reasons for such delay; (iv) Your right to complain to AFCA if You are dissatisfied with such reasons; and (v) the contact details for AFCA. Your right to complain to the Australian Financial Complaints Authority (AFCA) You can take Your complaint to AFCA at any time, including: • if We have been unable to resolve Your complaint within 30 calendar days; • You are dissatisfied with the outcome of Your complaint; or • You are dissatisfied with the findings of the Committee. AFCA provides a fair and independent financial services complaint resolution service that is free to consumers. AFCA can make decisions with which AIG is obliged to comply. Under AFCA Rules, Your complaint may be referred back to Us if it has not gone through Our complaints process. AFCA’s contact details are: Australian Financial Complaints Authority (AFCA) GPO Box 3 Melbourne VIC 3001 Website: www.afca.org.au Email: info@afca.org.au Phone: 1800 931 678 (free call) The use of AFCA does not preclude You from subsequently exercising any legal rights which You may have if You are still unhappy with the outcome. Before doing so however, We strongly recommend that You obtain independent legal advice. If Your complaint does not fall within AFCA’s Rules, We will advise You to seek independent legal advice or give You information about any other external dispute resolution options where available to You.

7 Privacy notice This notice sets out how the Insurer (“AIG”) collects, uses and discloses personal information about: • You, if an individual; and • other individuals You provide information about. Further information about Our Privacy Policy is available at www.aig.com.au or by contacting Us on 1300 030 886 or at australia.privacy.manager@aig.com. How We Collect Your Personal Information AIG usually collects personal information from You or Your agents. Under the Group Policy, AIG will only collect Your personal information during a claim submission. AIG may also collect personal information from: • its agents and service providers; • other insurers; • people who are involved in a claim or assist AIG in investigating or processing claims, including third parties claiming under the Group Policy, witnesses and medical practitioners; • third parties who may be arranging insurance cover for a group that You are a part of; • providers of marketing lists and industry databases; and • publicly available sources. Why We Collect Your Personal Information AIG collects information necessary to: • underwrite and administer Your insurance cover; • improve customer service and products and carry out research and analysis, including data analytics; and • advise You of its and other products and services that may interest You. Failure to disclose information required may result in AIG declining cover, cancelling Your insurance cover or reducing the level of cover, or declining claims.

8 To Whom We Disclose Your Personal Information In the course of underwriting and administering the Group Policy, AIG may disclose Your information to: • Your or its agents, entities to which AIG is related, reinsurers, contractors or third-party providers providing services related to the administration of the Group Policy; • banks and financial institutions for policy payments; • the Policyholder; • Your or its agents, assessors, third-party administrators, emergency providers, retailers, medical providers, travel carriers, in the event of a claim; • entities to which AIG is related and third-party providers for data analytics functions; • other entities to enable them to offer their products or services to You; and • government, law enforcement, dispute resolution, statutory or regulatory bodies, or as required by law. AIG is likely to disclose information to some of these entities located overseas, including in the following countries: United States of America, Canada, Bermuda, United Kingdom, Ireland, Belgium, The Netherlands, Germany, France, Singapore, Malaysia, the Philippines, India, Hong Kong, New Zealand as well as any country in which You have a claim and such other countries as may be notified in Our Privacy Policy from time to time. You may request not to receive direct marketing communications from AIG. Access to Your Personal Information Our Privacy Policy contains information about how You may access and seek correction of personal information AIG hold about You. In summary, You may gain access to Your personal information by submitting a written request to AIG. In some circumstances permitted under the Privacy Act 1988, AIG may not permit access to Your personal information. Circumstances where access may be denied include where it would have an unreasonable impact on

9 the privacy of other individuals, or where it would be unlawful. Complaints Our Privacy Policy also contains information about how You may complain about a breach of the applicable privacy principles and how AIG will deal with such a complaint. Consent If applicable, Your application includes a consent that You and any other individuals You provide information about consent to the collection, use and disclosure of personal information as set out in this notice. II. Summary of cover Subject to the terms contained in this document and the Group Policy, the Insurer agrees to provide the following coverage to Eligible Cardholders (“Insurance Coverage”): Insurance Coverage Benefit Amount (in Australian Dollars) Mobile Phone Protection Per Occurrence Limit: $ 1,000 Annual Aggregate Limit: $ 1,650 Excess: $ 50 Claim Amount and Excess We will pay up to the maximum Per Occurrence Limit per Eligible Card for each claim as stated in the Summary of Cover table above. The maximum amount We will pay per Eligible Card for all claims within a period of twelve (12) consecutive months for which the Insurer is liable during the Group Policy Period is the Annual Aggregate Limit set out in the table above. Under Mobile Phone Protection, for each and every claim, You will be obliged to pay an Excess of AUD 50. Under the Group Policy, the Insurer agrees to provide Insurance Coverage to Eligible Cardholders as set out in the Group Policy and based on the BINs provided by the Policyholder.

10 III. Definitions Terms with a specific meaning are defined below and shall have the same meaning wherever they appear: Accidental Damage means items that can no longer perform the function they were intended for due to broken parts or material or structural failures due to an accident. AFSL means Australian Financial Services Licence. Annual Aggregate Limit means the maximum amount per Eligible Card (as specified in the Limits of Liability and Summary of Cover as well as the applicable coverage sections) within a period of twelve (12) consecutive months for which the Insurer is liable during the Group Policy Period. BIN means banking identification number. Business Day means a day other than a Saturday, Sunday or public holiday in New South Wales. Cardholders means all individuals who have been issued an Eligible Card, including secondary or additional cardholders on the same account, in the Territory. Damage means items that can no longer perform the function they were intended for due to broken parts or material or structural failures due to an accident. Eligible Card means a participating Issuer’s Mastercard and/or Visa cards. Eligible Cardholders means those Cardholders with Eligible Cards that are valid and in good standing (not cancelled, suspended or delinquent) at the time of claim who shall be entitled to receive payment or such other benefit as is provided for under these coverage conditions. Eligible Mobile Telephone means the mobile telephone associated with the Eligible Cardholder’s Monthly Mobile Plan. For the avoidance of doubt, only mobile phones and smartphones, excluding tablets, are covered under the Group Policy. Excess means a monetary contribution You are required to pay towards a claim You make on the Group Policy. Group Policy means the contract of insurance between the Insurer and Policyholder.

11 Group Policy Period means the period beginning from 12 June 2024 and until the Group Policy is terminated. Insurance Coverage has the meaning given in section II (‘Summary of Cover’). Insurer/We/Us/Our/AIG means AIG Australia Limited. Issuer means National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686), an entity that is authorized by Mastercard and/or Visa to operate a card program in the Territory and has arranged this insurance offering to Eligible Cardholders under the Group Policy. Monthly Mobile Plan means an Eligible Mobile Telephone subscription where the Eligible Cardholder enters into a contract with a mobile provider for a mobile telephone and SIM or SIM only plan with a monthly automatic billing arrangement. Mysteriously Disappear or Mysterious Disappearance means the vanishing of an item in an unexplained manner where there is absence of evidence of a wrongful act by a person or persons. Per Occurrence Limit means the maximum amount payable as specified under the Limits of Liability and Summary of Cover as well as the applicable coverage sections. Policyholder means National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686). Territory means the country where the Eligible Card was issued, being Australia. Theft means the illegal act of taking an Eligible Mobile Telephone under Mobile Phone Protection belonging to the Eligible Cardholder without their consent, with intent to deprive him/her of its value. War means any declared or undeclared war or any warlike activities, including use of military force by any sovereign nation to achieve economic, geographic, nationalistic, political, racial, religious or other ends. You means, unless otherwise indicated, the Eligible Cardholders. Your means belonging or pertaining to You.

12 IV. Insurance coverage The Insurance Coverage which will be provided to the Eligible Cardholder is detailed in the sections below and in accordance with the Summary of Cover set out above and Limits of Liability sections set out below. Mobile phone protection The Insurer will pay for loss due to Accidental Damage or Theft up to the Per Occurrence Limit and subject to the Annual Aggregate Limit per Eligible Card if the Eligible Cardholder’s Monthly Mobile Plan bill for the billing cycle preceding the month in which the Accidental Damage or Theft occurred is paid in full through the Eligible Card. Insurance Coverage shall be provided under this Section for the Eligible Mobile Telephone stolen or damaged after the Initial Effective Date of Insurance Coverage (specified below) and before the Individual Termination Date (specified below). The full payment of the Eligible Cardholder’s Monthly Mobile Plan bill for the billing cycle preceding the month in which the Accidental Damage or Theft occurred using the Eligible Card must be made after the inception of the Group Policy. Insurance Coverage shall not be provided for any Eligible Mobile Telephone stolen or damaged after the Individual Termination Date. Insurance Coverage is limited to Accidental Damage or Theft up to the Per Occurrence limit stated in the Summary of Cover and subject to the terms, conditions, exclusions, and limits of liability of this cover as well as the Excess stated in the Summary of Cover above. The Annual Aggregate Limit is also stated in the Summary of Cover. Valuation Specific to Mobile Phone Protection We shall be liable only for the lesser of the following amounts:

the actual cost to repair or replace the Eligible Mobile Telephone after the excess has first been applied to the cost to repair or replace the Eligible Mobile Telephone; or
the Per Occurrence Limit

13 Scope of Insurance Coverage Specific to Mobile Phone Protection Our maximum liability under the Group Policy may not exceed Annual Aggregate Limit per Eligible Card per twelve-month period. Insurance Coverage Conditions Specific to Mobile Phone Protection

You will only be reimbursed for Accidental Damage or Theft of an Eligible Mobile Telephone.
Initial Effective Date of Insurance Coverage Insurance Coverage begins on the first day of the calendar month following the payment of Your Monthly Mobile Plan bill (the “Initial Effective Date of Insurance Coverage”). Insurance Coverage will be valid until last day of the calendar month following the payment of Your Monthly Mobile Plan bill.
Suspension of Insurance Coverage Insurance Coverage under the Group Policy will be suspended on the first day of the following calendar month if an Eligible Cardholder fails to make a Monthly Mobile Plan bill payment using the Eligible Card while Insurance Coverage is in effect in the previous month.
Resumption of Insurance Coverage If Insurance Coverage under the Group Policy is suspended, Insurance Coverage will resume on the first day of the following calendar month following the date of any future Monthly Mobile Plan bill payment using an Eligible Card in accordance with paragraph 2 (“Initial Effective Date of Insurance Coverage”). For example, an Eligible Cardholder paid their Monthly Mobile Plan bill on 15 February using their Eligible Card. The Insurance Coverage starts automatically from 1 March until 31 March. If then the Eligible Cardholder does not pay their Monthly Mobile Plan bill in the month of March, there will be no Insurance Coverage in April. Should the Eligible Cardholder then pay their Monthly Mobile Plan bill in full on 5 May using their Eligible Card, the Insurance Coverage will then resume on 1 June until 30 June.
Insurance Coverage is excess of any other applicable insurance or indemnity the Eligible Cardholder may have.

14 Exclusions Specific to Mobile Phone Protection Under this Section, We will not pay for any of the following:

Mobile telephone accessories other than the standard battery and/or standard antenna provided by the manufacturer.
Eligible Mobile Telephones that are lost or Mysteriously Disappear, as defined in this document.
Eligible Mobile Telephones under the care and control of a common carrier, including, but not limited to, the postal service, airlines or delivery service, and Eligible Mobile Telephone is not under the Eligible Cardholder`s possession at time of the incident.
Eligible Mobile Telephones stolen from baggage whilst travelling unless hand-carried and under the Eligible Cardholders supervision or under the supervision of the Eligible Cardholders traveling companion who is previously known to the Eligible Cardholder.
Cosmetic damage such as a dent or scratch to the Eligible Mobile Telephone or Accidental Damage that does not impact the Eligible Mobile Telephone`s operation and functions (including minor screen cracks and fractures less than 5 cm in length that does not prevent the ability to make or receive phone calls or to use other operations and functions of the Eligible Mobile Telephone).
Accidental Damage or Theft resulting from any intentional acts or omission by You or anyone acting on Your behalf, willful damage, destruction or misplacement of the Eligible Mobile Telephone, fraud, hostilities of any kind (including, but not limited to, War, invasion, rebellion or insurrection), confiscation by the authorities, risks of contraband, illegal activities, normal wear and tear, flood, earthquake, radioactive contamination, or damage from inherent product defects or vermin.
Accidental Damage or Theft resulting from mis- delivery or non-return of the Eligible Mobile Telephone lent or voluntarily given to a third party.
A mobile telephone purchased for resale or commercial use. Subject to the terms of this document, Insurance Coverage is for personal mobile phone devices and for use by Eligible Cardholder for personal purposes only.
Electrical, electronic or mechanical defects where there is no evidence of Accidental Damage.

15 V. Eligible cardholders making a claim after a loss You are required to reasonably cooperate with Us in investigating, evaluating and settling a claim. In the event of any loss which may be covered under the Group Policy, You must contact Us as soon as reasonably practicable after the discovery of such loss. To file a claim, You may log on to https://ba.mycardbenefits.com/ or send a notification to Us to obtain a claim form and instructions on what to do after a loss. You are not required to contact the Policyholder in the event of a claim. Our contact details are set out below: AIG Australia Limited Level 19, 2 Park Street Sydney, NSW 2000 Australia Tel: +61395224111 Customer Service Timing: 8:30AM to 5:30PM, Monday to Friday Email: Apac.partners@AIG.com How to file a claim: The Eligible Cardholder must file a claim as soon as reasonably practicable, and provide: a. completed and signed claim form as soon as reasonably practicable; b. Eligible Cardholder’s card statement reflecting the monthly Eligible Mobile Telephone payment as soon as reasonably practicable for the month preceding the date the Eligible Mobile Telephone was subject to Theft or suffered Accidental Damage; c. A copy of the Eligible Cardholder’s most recent mobile provider’s billing statement as soon as reasonably practicable showing the payment for the Monthly Mobile Plan; d. If available, a copy of the original Eligible Mobile Telephone purchase receipt or other sufficient proof of the Eligible Mobile Telephone model currently

16 linked to the Eligible Cardholder’s Eligible Mobile Telephone account as soon as reasonably practicable; e. If the Eligible Cardholder has an existing insurance from the mobile operator, a copy of the insurance claim to the Eligible Cardholder’s mobile telephone insurance, or in the event that the claim amount is less than the Eligible Cardholder’s deductible, a copy of the policy’s declarations page as soon as reasonably practicable; f. If a claim is due to Accidental Damage, a copy of the repair estimate and photos as soon as reasonably practicable of the Accidental Damage. We may also reasonably require You to send in the damaged Eligible Mobile Telephone(s), at Your expense, for further evaluation of Your claim; and g. If the claim is due to Theft, a copy of the police report filed as soon as reasonably practicable. In the event of an occurrence that may lead to a claim or loss under the Insurance Coverage set out above, You must: • take all reasonable practicable measures to prevent and avoid further loss or damage; • complete, sign and return the claims form within a reasonable time period together with copies of all reasonable proof of Your loss and other relevant documents such as relevant receipts, documents, letters, credit and debit card statements together with accompanying documents and such details and written proof as may reasonably be required by Us; • disclose to Us details of any other insurance cover under which You are entitled to claim; • upon notifying Us of the claim You cannot make any admissions, offers, promises or payment, or conduct any negotiations, without Our prior written consent; • where reasonably necessary, grant authorization for Us to obtain Your records and other information, such as credit reports (if applicable); • provide Your financial reports, including, but not limited to bank statements, as reasonably necessary to assess Your claim; • reasonably co-operate with Us in investigating, evaluating and settling a claim; and • if the loss involved theft report of the theft to the police as soon as reasonably practicable.

17 VI. Limits of liability Per Occurrence: Our liability for any one incident shall not exceed the limit stated in in the Section headed “Claim Amount and Excess”. Annual Aggregate: The total of all benefits paid or payable while the Group Policy is in force in connection with any particular Insurance Coverage shall not exceed the limit stated in in in the Section headed “Claim Amount and Excess”. Excess: Subject to the Group Policy limits that apply, We will pay only that part of the total of all covered loss that exceeds the Excess (if any) specified in the Section headed “Claim Amount and Excess”. Individual Termination Date An Eligible Cardholder’s coverage under the Group Policy shall terminate on the earliest of:

the date the Eligible Cardholder no longer qualifies as an Eligible Cardholder;
the date the Eligible Card is determined to be ineligible by the Issuer;
the date the Issuer ceases to participate in this program; or
the date the Group Policy is terminated, (such date being the “Individual Termination Date”). Upon termination for the reasons set out above, the Issuer will as soon as reasonably practicable notify You of the same. Subject to the terms of the Insurance Coverage (as described above in Section IV), an Eligible Cardholder may make a claim after the Individual Termination Date for losses occurring after the Initial Effective Date of Insurance Coverage and before the Individual Termination Date. The Individual Termination Date does not affect the progress of claims made before such termination date.

18 VII. General policy conditions A. Disputes Subject to the dispute resolution process outlined above, in the event of a dispute between Us and You, the courts of New South Wales shall have non-exclusive jurisdiction to adjudicate the dispute. B. Governing Law The Group Policy shall be governed by the laws of the state of New South Wales. C. Loss Prevention You must use all reasonable means to avoid future loss at and after the time of loss. D. Fraudulent Claims If a claim is in any respect fraudulent, all benefits in respect of such claim shall be forfeited. E. Payment of Claims All payments to be made by the Insurer shall be paid to Eligible Cardholder in the Territory and such payments shall be subject to the laws and regulations then in effect in the Territory. F. Sanctions We shall not be deemed to provide cover and We shall not be liable to pay any claim or provide any benefit hereunder to the extent that the provision of such cover, payment of such claim or provision of such benefit would expose Us, its parent company or its ultimate controlling entity to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union or the United States of America or the Commonwealth of Australia. G. Transfer The Policyholder or You may not transfer its interest in this insurance to anyone. H. Changes The Policyholder must notify Us within 15 days of any change in circumstance which will affect the Group Policy.

19 If the Policyholder advises Us of any change in circumstance that will affect the Group Policy, We reserve the right to amend any of the terms and conditions of the Group Policy following notice to You by the Policyholder. No change or modification of the Group Policy shall be effective except when made by written endorsement signed by Our authorized representative. I. Subrogation If We settle any claim or payment or otherwise cover any loss applying under the Group Policy, We shall be subrogated to all Your rights of recovery against any other person or persons and You shall complete, sign and deliver any documents necessary to secure such rights. You shall not take any action following a loss to prejudice such rights of subrogation. J. Compliance The benefits of the Group Policy are subject always to Your full compliance with these terms and conditions. K. Group Policy Term and Termination Subject to Your rights to claim in the event of termination of the Group Policy, as detailed under Section I above (‘PREAMBLE AND DISCLOSURES’) and in section L below (‘Consequences of termination of Group Policy’), the Insurance Coverage which is provided under the Sections detailed above, will only be provided during the Group Policy Period. The Group Policy Period begins at 12:00 a.m. on 12 June 2024 and ends when the Group Policy is terminated. The Policyholder will give Eligible Cardholders written notice if the Group Policy ends. L. Consequences of Termination of Group Policy Termination of the Group Policy does not extinguish or otherwise affect an Eligible Cardholder’s right to make a claim for losses occurring before the date of termination during the period of Insurance Coverage, or the progress of claims that were made before the termination date.

©2024 National Australia Bank Limited ABN 12 004 044 937 Australian Credit Licence 230686 A177010-0524 For more information visit nab.com.au or call us on 13 22 65 Monday to Friday, 8am to 7pm (AEST/AEDT) Saturday to Sunday, 9am to 6pm (AEST/AEDT) or ask at your local branch Help for people with hearing or speech communication difficulties. Contact us on 13 29 28 through the National Relay Service.

Source: https://www.nab.com.au/content/dam/nabrwd/documents/pds/insurance/nab-credit-card-cover-pds.pdf

Product Disclosure Statement and Policy Document Issuer MLC Limited ABN 90 000 000 402 AFSL 230694 Issue No. 9 Preparation date: 7 June 2018 Effective date: 7 June 2018 NAB CREDIT CARD Cover

Important information MLC Limited ABN 90 000 000 402 AFSL 230694 ( MLC ) is the insurer and issuer of NAB Credit Card Cover, which has been branded by National Australia Bank Limited ABN 12 004 044 937, AFSL 230686 and Australian Credit Licence 230686 ( NAB ). NAB is the distributor of NAB Credit Card Cover. MLC Limited uses the MLC brand under licence. MLC Limited is part of the Nippon Life Insurance Group and not a part of the NAB Group of Companies. MLC is the issuer of this PDS and takes full responsibility for the whole of the PDS. Your contract is with MLC . The insurance policy is not a deposit with or liability of NAB , or any of its related bodies corporate. Neither NAB , nor its related bodies corporate, guarantees or accepts any liability for the product. Any financial advice in this PDS is general only and has not been prepared having regard to your particular objectives, financial situation or needs. You should read this PDS and consider your personal circumstances before acting on any information or advice in this PDS. This insurance is designed purely for protection and is not a savings plan. NAB Credit Card Cover is offered only in Australia. NAB Credit Card Cover is consumer credit insurance and you are not obliged to apply for or buy this type of insurance. While this type of insurance is normally only available through your credit card provider, you may consider arranging credit card insurance through a different insurer. The benefits available under NAB Credit Card Cover are payable from MLC Limited’s Statutory Fund No. 1. Throughout this Product Disclosure Statement and Policy Document: References to: Are to be read as: ‘we’, ‘us’, ‘our’, ‘ MLC ’ MLC Limited as the insurer and issuer of this insurance. ‘you’, ‘your’ The primary cardholder of the NAB credit card account . NAB National Australia Bank Limited PDS Product Disclosure Statement and Policy Document Within this booklet, words that are bold (such as pre-existing condition ) have a special meaning and are explained in section 8 Definitions. 3 CONTENTS

WHAT IS NAB CREDIT CARD COVER 4
HOW IT WORKS 6 2.1 Why this PDS is important 6 2.2 Who is eligible to apply 6 2.3 How to apply 7 2.4 Who’s covered 7 2.5 When does your policy commence 7 2.6 Who is the insurer 7 2.7 Which policy terms apply to your claim 7
WHAT’S COVERED 8 3.1 Double benefit 12 3.2 Examples of benefit payments 12 3.3 What’s a qualifying period 14
IMPORTANT CONDITIONS ABOUT BENEFIT PAYMENTS 15 4.1 General conditions 15 4.2 Death claim conditions 15 4.3 Critical illness claim conditions 15 4.4 Disablement claim conditions 15 4.5 Involuntary unemployment claim conditions 16 4.6 When benefits are already being received 16 4.7 Claim limits 17
WHAT’S NOT COVERED 18
YOUR PREMIUM 20 6.1 How monthly premiums are calculated and charged 20 6.2 Providing cover even when you pay your credit card account in full 20 6.3 Will premiums change 20 6.4 When we don’t charge a premium 21 6.5 Change of NAB credit card type and/or account number 21 6.6 Commission and other benefits 21
MORE INFORMATION YOU NEED TO KNOW 22 7.1 Welcome pack 22 7.2 Cooling off period 22 7.3 Cancelling your policy 22 7.4 When your insurance will end 22 7.5 Making a claim 22 7.6 Resolving complaints 23 7.7 PDS and policy changes 24 7.8 Tax 24
DEFINITIONS 25 Privacy 33

4 5

WHAT IS NAB CREDIT CARD COVER What happens if you can’t meet your credit card repayments because the unexpected occurs, such as losing your job, becoming disabled, critically ill or you die? Life doesn’t always go to plan. NAB Credit Card Cover is insurance designed to help you cover your NAB credit card account repayments in situations when you need assistance and security for you and your family. The table below is a summary of the benefits: What’s included? What’s covered? Amount paid per insured event: For more information about what’s covered go to page: For information about what’s not covered go to page: Claim for insured events that occur to: You Any additional cardholder life Death A lump sum payment to cover the outstanding balance to a maximum of $50,000. A double benefit may also apply. This means when a death benefit is paid, the same amount will be paid to your estate to a combined maximum of $50,000.** 8 18 ✓ ✓ critical illness * Conditions such as stroke – in the brain and of specified severity , paralysis , and multiple sclerosis . A lump sum payment of 150% of the outstanding balance to a maximum of $50,000. 8 18 ✓ ✓ disablement * Your inability to work for at least 30 days due to injury or illness, such as injury from a car accident. A monthly benefit for up to 24 months to a maximum of $50,000. 10 18 ✓ ✓ involuntary unemployment * Involuntary unemployment, such as redundancy, for at least 30 days. A monthly benefit for up to six months to a maximum of $50,000. 10 18 ✓ ✓ *A 30 day qualifying period applies. ** This is subject to conditions set out in section 3.1 of this PDS. The insurance is available to you or any additional cardholder on the account. NAB Credit Card Cover also offers hassle-free application with no medical examinations. NAB Credit Card Cover, including life, critical illness, involuntary unemployment and disability is sold as a package. Getting to know your insurance To make this insurance cover more affordable, there are specific exclusions, qualifying periods and defined terms that apply to this cover. It’s important that you read the entire PDS carefully for full details of what is covered and what is not covered. If you’d like a free copy of the PDS and policy document, please call us on 13 22 95 . If you have any questions about the contents of this PDS or this product please contact NAB on 13 22 65 . You may also wish to consult with your financial adviser or your medical adviser.

6 7 2.3 How to apply The primary cardholder can apply: • online at - nab.com.au/insurance • mailing your completed and signed application form provided with this PDS to - NAB Credit Card Cover Reply Paid 9992 Melbourne VIC 8060, or • by accepting the insurance when it’s offered to you. Only one NAB Credit Card Cover policy can be taken out for each NAB credit card account . 2.4 Who’s covered Whilst your policy is in force, you or any additional cardholder are covered for an insured event provided that at the date the insured event occurs the cardholder is: • a cardholder of the NAB credit card account • between the ages of 18 and 64 years (inclusive), and • an Australian resident . 2.5 When does your policy start The policy start date will be identified in your policy schedule . When we accept your application, you’ll be covered straight away from that date although benefits may be subject to any applicable qualifying period. 2.6 Who is the insurer NAB Credit Card Cover is issued by the insurer, MLC . The policy is registered in the Australian State or Territory of your residence. Any dispute or action connected with the policy will be conducted and decided according to Australian Law. 2.7 Which policy terms apply to your claim When you make a claim, the policy terms and conditions that apply to your claim are those applicable on the date of that insured event . 2. HOW IT WORKS 2.1 Why this PDS is important This PDS is also a policy document and explains NAB Credit Card Cover. It contains information to help you decide whether NAB Credit Card Cover suits your needs and whether you wish to purchase it. The insurance you select may not always be adequate for your needs. It’s important that you assess whether the amount of cover provided and the terms of a particular insurance product are suitable for you. It’s important that you read the whole PDS carefully as it contains information about the features, benefits and limitations of the insurance. The following communications form the terms and conditions of your insurance contract with us: • the PDS • your application • your policy schedule • any notice in writing from us after the start date , and • any future documents that change this PDS. Please treat your PDS and policy schedule like any other important document and store them in a secure, accessible place. 2.2 Who is eligible to apply You can apply for NAB Credit Card Cover if you: • are the primary cardholder of the NAB credit card account (and your right to use the account has not been cancelled) • are between the ages of 18 and 64 years (inclusive) • are an Australian resident , and • have received this PDS in Australia. MLC guarantees acceptance of your application – there are no health checks or questions asked. You’re required to be truthful to us in making your application for insurance.

WHAT’S COVERED If an insured event happens after the cardholder’s start date and your policy is in force, a benefit is payable to your NAB credit card account as follows subject to the terms and conditions of this policy . What’s included? What’s covered? Main benefit payment conditions * Qualifying period (see section 3.3) life Where a cardholder dies, we’ll pay the outstanding balance to a maximum of $50,000. The double benefit may also apply. See section 3.1. The benefit will be calculated as at the date of the cardholder’s death. Nil critical illness Where a cardholder suffers one of the below defined critical illnesses , we’ll pay a lump sum of 150% of the outstanding balance to a maximum of $50,000: • benign brain tumour • cancer - excluding specified early stage cancers • chronic kidney failure (chronic renal failure) • coronary artery bypass surgery • heart attack – with evidence of severe heart muscle damage • major organ transplant • motor neurone disease • multiple sclerosis • paralysis, and • stroke – in the brain and of specified severity The benefit will be calculated as at the date of diagnosis or, where applicable, the date of surgery, and paid after receipt of confirmed diagnosis or confirmation that surgery occurred. The cardholder must meet the policy definition of the critical illness . If after a period of six months, from the date of the critical illness , the critical illness renders the cardholder disabled a claim can be made for disability . A claim for the disablement benefit can continue for up to a further 18 months. 30 days *Please refer to sections 4 and 5 for conditions and section 8 for the definitions that apply. 8 9

What’s included? What’s covered? Main benefit payment conditions * Qualifying period (see section 3.3) disablement Where a cardholder is continuously disabled resulting from sickness or injury, we’ll pay up to 24 monthly benefits for the disablement period to a maximum of $50,000. The monthly benefit is calculated as 25% of your outstanding balance at the date of disability . Provided the cardholder meets the policy definition of disabled , and is disabled for more than 30 days: • the monthly benefit will be payable and calculated from the start of the cardholder’s disablement , and • the monthly benefit will be paid on a pro- rata basis for any period of less than a month. The monthly benefit will be paid monthly in arrears until the first of the following occurs: • the cardholder is no longer disabled • 24 monthly benefits have been paid, or • $50,000 has been paid. 30 days involuntary unemployment Where a cardholder is involuntarily unemployed after being gainfully employed , we’ll pay up to six monthly benefits whilst the cardholder is seeking new employment to a maximum of $50,000. The monthly benefit is calculated as 25% of your outstanding balance at the date the cardholder became involuntarily unemployed . The cardholder must meet the policy definition of involuntary unemployment . If the cardholder is involuntarily unemployed for more than 30 days: • the monthly benefit will be payable and calculated from the start of the cardholder’s involuntary unemployment , and • the monthly benefit will be paid on a pro-rata basis for any period of less than a month. The monthly benefit will be paid monthly in arrears until the first of the following occurs: • the cardholder is no longer involuntarily unemployed • 6 monthly benefits have been paid, or • $50,000 has been paid. 30 days *Please refer to sections 4 and 5 for conditions and section 8 for the definitions that apply. 10 11

Cover type Example critical illness Example 3 Kim is diagnosed with breast cancer. At the date of diagnosis the outstanding balance owing on her NAB credit card account was $6,200. The lump sum benefit we’ll pay to her NAB credit card account would be: $6,200 x 150% = $9,300. If Kim is disabled because of her breast cancer after six months from the date of her diagnosis, the monthly benefit for disability would be: $6,200 x 25% = $1,550 per month (payable for up to 18 months while the disability continues). In this example we’ll pay a total of $37,200 (which is the initial lump sum payment made of $9,300 plus a further maximum benefit of $27,900). disablement Example 4 Brian becomes disabled from a serious illness on 7 March and the outstanding balance at the date of his disablement was $7,000. As long as Brian remains disabled beyond 30 days the monthly benefit will be calculated from 7 March (the date he became disabled ) and the monthly benefit we’ll pay to his NAB credit card account would be: $7,000 x 25% = $1,750 per month. In this example, we’ll pay Brian $1,750 per month, while the disability continues for up to 24 months (a maximum of $42,000). involuntary unemployment Example 5 Jennifer was made redundant on 1 July and the outstanding balance owing on her NAB credit card account at the date of involuntary unemployment was $12,000. As long as Jennifer remains involuntarily unemployed beyond 30 days the monthly benefit will be calculated from 1 July (the date she was made redundant) and the monthly benefit we’ll pay to her NAB credit card account would be: $12,000 x 25% = $3,000 per month. In this example, we’ll pay Jennifer $3,000 per month while the involuntary unemployment continues, for up to 6 months (a maximum of $18,000). 12 13 3.1 Double benefit When a death benefit is paid, the same amount will be paid to your estate. The double benefit is subject to the following terms: • the maximum benefit of $50,000 as described in section 4.7. The double benefit payment may be reduced to ensure that the maximum benefit amount is not exceeded • a double benefit is not payable for death arising from suicide, regardless of when that occurs, and • a double benefit will only be payable if the death was not caused or contributed to by any illness or injury for which the critical illness benefit has been paid. 3.2 Examples of benefit payments The following examples show how benefits are calculated and paid. These examples are illustrative only. Claims are assessed on the outstanding balance of your NAB credit card account at the date of the insured event . Please refer to sections 4 and 5 for conditions and section 8 for the definitions that apply. Cover type Example life Example 1 Peter suddenly passes away from a heart attack. The outstanding balance owing on his NAB credit card account was $8,000 at the date of his death. We’ll pay a lump sum of $8,000 to his NAB credit card account , plus a double benefit payment of $8,000 to his estate. Example 2 Sarah passes away from a serious accident. The outstanding balance owing on her NAB credit card account was $30,000 at the date of her death. We’ll pay a lump sum of $30,000 to her NAB credit card account , plus a reduced double benefit payment of $20,000 to her estate so that the maximum total benefit of $50,000 is not exceeded.

IMPORTANT CONDITIONS ABOUT BENEFIT PAYMENTS You will need to understand the policy conditions applying to a benefit payment to your NAB credit card account . 4.1 General conditions • Benefit payments are based on the outstanding balance on your NAB credit card account at the date of the insured event occurring, and they are credited to that account. • Amounts charged to your NAB credit card account after the date of the insured event giving rise to a claim, won‘t be covered by that claim. 4.2 Death claim conditions • If the primary cardholder dies no further benefits, other than the death benefit and double benefit, are payable as your policy has ended. • If a critical illness benefit has been paid, a death benefit will only be payable if the death was not caused or contributed to by the same critical illness . 4.3 Critical illness claim conditions • An appropriate specialist and our medical adviser must agree the condition suffered by the cardholder meets our definition of critical illness . In some cases a condition must progress to a certain point before it meets the definition. • One critical illness benefit can be paid for each cardholder , for the life of the policy . 4.4 Disablement claim conditions • The definition of disablement that is applied at the time of claim varies according to the cardholder’s employment status, that is, whether the cardholder is gainfully employed , unemployed, or not gainfully employed . See definition of disablement and activities of daily living for further details. • The disablement must be a result of injury or sickness, certified by a registered medical practitioner . • The cardholder will only be considered disabled if they’re not working for earnings, payment or profit. • The first disablement benefit will be paid after the initial 30 continuous days of the disablement . This will be calculated from the first day of the cardholder’s disablement . • If, within six months of a previous period of disablement ending, a cardholder suffers a recurrence of the same or a related sickness or injury, the original disability will be treated as continuing and the same monthly benefits will recommence from the date the disablement recurs. 3.3 What’s a qualifying period No benefit is payable for any involuntary unemployment , disability or critical illness that occurs in the qualifying period. This period starts on the cardholder’s start date . For example, the qualifying period for critical illness is 30 days. This means a cardholder is not covered if the critical illness (or, for surgical procedures, the underlying condition) first appeared or was diagnosed within the first 30 days of the cardholder’s start date. 14 15

• If after six months, from the date of the critical illness , the cardholder is disabled from the same critical illness , then a monthly benefit for disablement may be paid for up to 18 months. However, if disability benefits were being paid for illness or injury for which a critical illness benefit is subsequently paid, the total number of months for which disability benefits have already been paid will count towards the 18 months of further disability benefits that may be payable. The monthly benefit is calculated as 25% of your outstanding balance at the date of diagnosis of the critical illness . Should the cardholder die while in receipt of the disablement benefit, we’ll pay out the remainder of the disablement benefit as a lump sum. The claim for critical illness , then disability and death will be treated as a claim for one insured event , so that the maximum payable is $50,000. 4.5 Involuntary unemployment claim conditions • To be eligible for the involuntary unemployment benefit, the cardholder must be registered with Centrelink or another Government approved job placement agency as a job seeker or otherwise actively seeking work. The cardholder will be required to provide evidence of their job seeking activities. • There’s no limit to the number of claims the primary cardholder can make but you must have returned to work and be gainfully employed , after an earlier period of involuntary unemployment , to make a further claim. • The first involuntary unemployment benefit will be paid after the initial 30 continuous days of involuntary unemployment . This will be calculated from the first day of the cardholder’s involuntary unemployment . 4.6 When benefits are already being received • Only one benefit is payable to the credit card account at any one time. • When a disablement or involuntary unemployment benefit is being paid for a cardholder and that cardholder subsequently dies or suffers a critical illness , we’ll cease paying these benefits at the date of the cardholder’s death or critical illness . We’ll then pay a benefit for death or critical illness . • If an additional cardholder dies when a monthly benefit is being paid for the disablement or involuntary unemployment of the primary cardholder , the primary cardholder can choose whether to continue the monthly benefit payments, or receive a lump sum payment for the additional cardholder’s death. • If the primary cardholder dies when a monthly benefit is being paid for the disablement or involuntary unemployment of an additional cardholder , the monthly benefit payments will cease and a lump sum payment for the death of the primary cardholder will be paid. 4.7 Claim limits • This table details the maximum number of claimable insured events per cardholder under the policy . Cover type For events that occur to the primary cardholder For events that occur to the additional cardholder life One* One* critical illness One* One* disablement Unlimited One involuntary unemployment Unlimited Three

a maximum of two lump sums can be claimed per cardholder (that is one sum for critical illness and one for death), where the cause of death and critical illness are unrelated. • Where the outstanding balance is greater than $50,000 the most we’ll pay per claim is $50,000 (inclusive of any double benefit payments). 16 17

18 19 5. WHAT’S NOT COVERED There are some instances where a claim will not be paid, as detailed in the table below. The exclusion to each type of cover has a ( x ) next to it in the applicable column. We have exclusions to help keep this insurance more affordable for you. We won’t pay any claim arising from, or contributed to by, any of the following: Insurance cover Exclusions Life Critical illness Disablement Involuntary unemployment A pre-existing condition , refer page 30 x x x A critical illness that first appears, happens, or is diagnosed within the first 30 days of the cardholder’s start date x A sickness contracted within the first 30 days of the cardholder’s start date x Uncomplicated pregnancy or termination of pregnancy, or uncomplicated childbirth x involuntary unemployment –

where written or verbal notification of impending unemployment occurs before, or within 30 days of the cardholder’s start date x
that occurs as a result of a disability where we’ve paid a claim x
if the cardholder was working less than 15 hours per week or was not employed for a continuous basis for six months in one occupation x
if the cardholder is working on a fixed term contract, and the period that the cardholder isn’t working arises from or is due to the cardholder’s fixed term contract coming to an end x
where the cardholder has been engaged in seasonal work x
if the cardholder is employed by the cardholder’s family , company or business immediately before they became involuntarily unemployed x
resulting from industrial action, voluntary cessation of employment, including voluntary redundancy, voluntary retirement or retirement including exercising an early retirement option x
if the cardholder is self-employed or in a business partnership and the cardholder’s business temporarily ceases trading, or x
if the cardholder is in a business partnership and the cardholder’s position as a partner automatically ceased under the relevant partnership agreement or law. x Suicide within 12 months of the cardholder’s start date x Involvement in criminal activity x x x x Being under the influence of drugs or alcohol x x x x

rates of claims, increased business costs, improved benefits or discounts offered. However, we’ll: • notify you before we change your premium • give you at least 30 days’ notice of any change, and • not single you out for a change to your premium . We reserve the right to recover from you the cost of duty, tax, excise or any other charge of the Australian Government or any state or territory government, as they may apply to the policy , from time to time. You’ll be notified in advance if we charge such costs back to you. 6.4 When we don’t charge a premium You won’t be charged a premium when, on the closing date of the statement period , your NAB credit card account relevant balance : • is less than $10, or • is in credit. 6.5 Change of NAB credit card type and/or account number If the type of NAB credit card account you have changes (eg you upgrade to another NAB credit card or move from a MasterCard to a Visa) and/or your NAB credit card account number changes (eg due to you reporting your credit card lost or stolen), your NAB Credit Card Cover policy will move to the new NAB credit card or NAB credit card account , unless you advise us not to by: • calling 13 22 95 , or • writing to us at GPO Box 4397 Melbourne VIC 3001 6.6 Commission and other benefits A commission of twenty percent (20%) of your first year’s premium (excluding government charges) is paid to NAB . The commission payable is included in the premium you pay for the insurance. MLC will pay a distribution allowance to a related body corporate of NAB , National Wealth Management Services Limited in respect of the distribution of MLC’s insurance products. This payment will depend in part on the value of MLC’s insurance portfolio relating to insurance distributed through NAB and its related bodies corporate and the performance of NAB and its related bodies corporate against agreed annual performance criteria. 6. YOUR PREMIUM 6.1 How monthly premiums are calculated and charged The monthly premium costs 74 cents per $100 (or part thereof) of the relevant balance (up to a maximum relevant balance of $50,000) owing on your NAB credit card accoun t on the closing date of each statement period . Premium examples: Relevant balance owing on the closing date of each statement period Monthly premium Calculated by Less than $10 (or in credit) Nil The premium charge is calculated as nil $1000 $7.40 $1,000 ÷ $100 x 74 cents $3000 $22.20 $3,000 ÷ $100 x 74 cents $5000 $37.00 $5,000 ÷ $100 x 74 cents $50,000 $370.00 $50,000 ÷ $100 x 74 cents Greater than $50,000 $370.00 Premiums are calculated at a maximum relevant balance of $50,000 There is no additional policy fee or GST payable on a NAB Credit Card Cover policy . Your premium is automatically charged to your NAB credit card account each month on the closing date of your statement period (that is, about the time your credit card statement is issued). Details of the premium charged will be printed on your NAB credit card account monthly statement and will usually appear as the last transaction. 6.2 Providing cover even when you pay your credit card account in full If you pay your NAB credit card account in full by the due date shown on your monthly credit card statement, a premium would have still been charged on the closing date for that statement period . Paying this premium ensures you have cover in place for any new credit charges incurred during that period. 6.3 Will premiums change We may change (increase or decrease) premium rates at any time. Whilst we work hard to keep your insurance affordable, there are factors that may change your premium rates such as increased 20 21

for us to assess your claim and this could potentially impact your benefit. You’ll need to pay for any supporting evidence, such as medical reports unless we tell you not to. Subject to the terms of your NAB credit card account , you can continue to use your NAB card whilst claiming on the NAB Credit Card Cover policy . Any amounts charged to your NAB credit card account after the date of the insured event giving rise to your claim, won’t be covered by that claim and you’ll need to pay these amounts. Premiums need to be paid whilst you’re receiving a benefit that doesn’t end your policy . 7.6 Resolving complaints In many cases, we can resolve your complaint. Please contact us on 13 22 95 to discuss your concerns and we’ll work with you to resolve the complaint quickly. If you’re unhappy with the resolution of your complaint, you can ask for your complaint to be reviewed by MLC Life Insurance Resolve. This team will ensure a review of your complaint and provide you with the outcome in writing. This will include the reasons for our decision. You can request a review of your complaint by: • calling 13 22 95 , or • writing to The Complaint Manager MLC Life Insurance Resolve PO Box 1086 North Sydney NSW 2059 We’re allowed up to 45 days to respond to your complaint. If the complaint will take longer to resolve, we’ll let you know and tell you the reasons for any delay. We’ll also keep you updated on the progress of your complaint. If you’re unhappy with the final outcome of your complaint, you have the right to lodge a dispute with an external dispute resolution body. Contact them by: • writing to Financial Ombudsman Service Australia GPO Box 3 Melbourne VIC 3001 • calling 1800 367 287 (free call) or international callers +61 3 9613 7366 (charges apply) • faxing 03 9613 6399, or • emailing info@fos.org.au For more information go to fos.org.au 7. MORE INFORMATION YOU NEED TO KNOW 7.1 Welcome pack You’ll receive a welcome pack containing everything you need to know about your policy including your policy schedule . Your PDS & policy document and current policy schedule will be your insurance contract with MLC . Please keep these documents safe for any future claims. 7.2 Cooling off period If you cancel your policy within 30 days of the start date , we’ll refund any premiums already paid to your NAB credit card account unless you’ve made a claim. 7.3 Cancelling your policy You can cancel your policy at any time by: • calling 13 22 95 , or • writing to us at GPO Box 4397 Melbourne VIC 3001 If you contact us to cancel your policy , your policy will be cancelled on the date you notify us and cover will cease immediately before the start of the next statement period . If a claim is made in this period, any uncharged premium will be deducted from the benefit amount payable. 7.4 When will your insurance end Your policy ends when: • the primary cardholder reaches the age of 65 years • the NAB credit card account is cancelled, closed or both, or • the primary cardholder dies. Your policy will be cancelled by us and will end when: • your premiums are not paid for three consecutive months, due to the charging of the premium to your NAB credit card account being declined, and we give you at least 30 days’ written notice before this cancellation • we exercise our right to cancel the policy in line with legislation (eg if you make a fraudulent claim), or • in line with clause 7.3, you ask us to cancel your policy . 7.5 Making a claim Call us on 1300 125 246 (1300 1 CLAIM) , Monday to Friday between 8.30am and 5.30pm (AEST/AEDT) or email claims.administration@mlc.com.au to find out what you need to do. If you need to make a claim let us know as soon as possible so we can start working on your claim. Any delay could make it difficult 22 23

DEFINITIONS Key terms explained To help you read this we have listed some key definitions for terms that have been used throughout this PDS. ‘activities of daily living’ means that the cardholder is considered to be disabled if, as a result of injury or sickness, the cardholder : (a) is continuously and totally unable to do any two or more of the following groups of activities of daily living without the physical help of someone else: • bathing or showering • dressing • moving from place to place, into and out of bed, and into and out of a chair • eating and drinking, or • using the toilet. or (b) has a severe cognitive impairment (with a score of 15 or less out of 30 in a Mini Mental State Examination) which leads to a need for continuous supervision to protect the cardholder or other people. ‘additional card’ means a NAB credit card issued to an additional cardholder . ‘additional cardholder’ means any person nominated by the primary cardholder to be an additional cardholder on the primary cardholder’s NAB credit card account , and who has been issued an additional card by NAB . ‘Australian resident’ means a person who resides in Australia, and is either an Australian or New Zealand citizen or the holder of a permanent resident’s visa. ‘benign brain tumour’ means the presence of a non-cancerous tumour of the brain or spinal cord which is histologically confirmed and results in: • at least 25% permanent impairment of the Whole Person Function, or • the undergoing of neurological intervention for its removal. The following are excluded: • intracranial cysts, granulomas and hematomas • intracranial malformation in or of the arteries and veins, and • tumours of the pituitary gland. 7.7 PDS and policy changes The information in this PDS may change from time to time. We’ll write to let you know about any changes we make that are materially adverse. Information about any other changes will available online at nab.com.au/insurance . You can also call us on 13 22 95 and we’ll send you a free paper copy of the information. We’ll also let you know if we change the terms and conditions to improve the benefits under your policy . 7.8 Tax If you’re the policy owner of this type of insurance, generally the premium is not tax deductible and benefits paid under the policy are not assessable. The information is of a general nature only, and we recommend that you seek professional advice regarding your own taxation position. In addition, you may obtain information from the Australian Taxation Office at ato.gov.au . 24 25

‘closing date’ means the date shown on a statement of account as the last day of the statement period for that statement of account. ‘coronary artery bypass surgery’ means the surgical grafting of a bypass to a coronary artery to overcome narrowing or obstruction. It does not include coronary artery angioplasty, intra-arterial procedures or other non-surgical procedures. ‘critical illness’ means the confirmed diagnosis, by a registered medical practitioner and by our medical adviser, (or for surgical conditions after confirmation the surgery has happened), of one or more of the defined critical illnesses, being benign brain tumour , cancer - excluding specified early stage cancers , chronic kidney failure (chronic renal failure) , coronary artery bypass surgery , heart attack – with evidence of severe heart muscle damage , major organ transplant surgery , motor neurone disease , multiple sclerosis , paralysis , and stroke – in the brain and of specified severity . (‘ critically ill ’ has a corresponding meaning) ‘disablement’ the definition of disablement varies according to the cardholder’s employment status: (a) if the cardholder is gainfully employed immediately before the date of the cardholder’s disablement, then the cardholder will be considered to be disabled if, as a result of injury or sickness, the cardholder is continuously and totally unable to carry out all the normal duties of the cardholder’s usual occupation, or (b) if the cardholder is unemployed or not gainfully employed immediately before the date of the cardholder’s disablement, then the cardholder will be assessed under the activities of daily living definition. ( disability and disabled have corresponding meanings) ‘cancer - excluding specified early stage cancers’ The presence of one or more malignant tumours, leukaemia or lymphomas. The following are excluded: • Chronic lymphocytic leukaemia in its early stages (less than RAI stage 1). • Prostate cancer which is histologically described as TNM classification T1(a) or (b) or another equivalent or lesser classification with a Gleason score of 5 or less unless: – the person insured is required to undertake major interventionist therapy including radiotherapy, brachytherapy, chemotherapy, biological response modifiers or any other major treatment, or – the tumour is completely untreatable. • Carcinoma in situ, cervical dysplasia CIN1, CIN2, and CIN3, or premalignant tumours. • Carcinoma in situ of the breast, except where it leads to the removal of the breast by a mastectomy or removal of the carcinoma in situ by breast conserving surgery (lumpectomy, complete local excision, wide local excision, partial mastectomy), together with radiotherapy or chemotherapy. The procedure must be performed as a direct result of the carcinoma in situ and specifically to arrest the spread of malignancy, and be considered the necessary and appropriate treatment. • Skin cancer other than melanoma that: – shows signs of ulceration as determined by histological examination, or – is greater than 1.0 mm thick, or – is at least Clark Level 3 of invasion. • Hyperkeratosis or basal cell skin carcinoma. • Squamous cell skin carcinoma unless it has spread to other organs. • All non-melanoma skin cancers unless having spread to the bone, lymph node, or an other distant organ. ‘cardholder’ means the primary cardholder or an additional cardholder . ‘chronic kidney failure (chronic renal failure)’ means the final stage of kidney disease that requires permanent dialysis or a transplant. 26 27

‘insured event’ means the events covered under this policy , as listed on pages 8 to 19 of this PDS. ‘involuntary unemployment’ means a period during which the cardholder is not working, and is actively seeking employment, and is registered with Centrelink or other Government approved job placement agency as a job seeker or otherwise actively seeking work, commencing on the date of registration and continuing during such period as the cardholder is not working for earnings, payment or profit. The unemployment must be a result of one of the following events: • the termination of the cardholder’s gainful employment by the cardholder’s employer • being made redundant from the cardholder’s gainful employment by the cardholder’s employer • if the cardholder is self-employed or a partner in a business partnership, the business ceasing trading permanently due to actual or imminent insolvency or business factors beyond the cardholder’s reasonable control and the business being wound up or placed in the control of an insolvency administrator, or • if the cardholder is a partner in a business partnership, the cardholder’s status as a partner being discontinued without the cardholder’s actual or implied consent, agreement or approval (for example, against the cardholder’s consent the cardholder is forced out of the partnership) and the cardholder ceasing to work with that business. ( involuntarily unemployed has a corresponding meaning) ‘major organ transplant’ means the transplant of any of the following whole organs from a human donor to the cardholder : • kidney • lung • liver • pancreas • heart, or • the transplantation of bone marrow. ‘MLC’ means MLC Limited ABN 90 000 000 402 AFSL 230694 . ‘employed by the cardholder’s family’ means employed by an employer which is not a listed public company or a related body corporate of a listed public company, and in which an immediate family member of the cardholder is or was either: • a director, majority shareholder or partner of the employer, or • in control of the employer, immediately or within 30 days before the cardholder became involuntarily unemployed . ‘gainfully employed’ means the cardholder is working and employed in the one occupation for at least 15 hours per week and has been so employed on a continuous basis for six months or more. ( ‘gainful employment’ has a corresponding meaning) ‘heart attack - with evidence of severe heart muscle damage’ Heart Attack (Myocardial Infarction) means the death of part of the heart muscle because of inadequate blood supply, confirmed by a Cardiologist and evidenced by: • typical rise and/or fall of cardiac biomarkers with at least one value above the 99th percentile of the upper reference range together with any one of the following: – new serial ECG changes showing the development of any one of the following: o ST elevation o left bundle branch block (LBBB), or o pathological Q waves, or – imaging evidence of new and irreversible: o loss of viable myocardium, or o regional wall motion abnormality, or – left ventricular ejection fraction less than 50%, at least three months after the event. Elevated biomarkers that arise from causes other than heart attack are excluded, including those as a result of elective percutaneous procedures and other acute coronary syndromes. If the above tests are inconclusive or superseded by technological advances, we’ll consider other appropriate and medically recognised tests. ‘immediate family member’ means a cardholder’s spouse, de facto spouse, parent, child, sibling or grandparent. 28 29

‘monthly benefit’ means 25% of the outstanding balance at the date of disablement or involuntary unemployment . ‘motor neurone disease’ means the progressive weakening and wasting of the muscles of the body. The unequivocal diagnosis of motor neurone disease must be certain and supported by neurological investigations. ‘multiple sclerosis’ means the progressive destruction of the insulating layer of myelin in the brain and spinal cord. The unequivocal diagnosis of multiple sclerosis must be by a consultant neurologist. There must be more than one episode of defined neurological deficit with persistent abnormalities. Neurological investigation such as lumbar puncture, MRI (Magnetic Response Imaging), evidence of lesions in the central nervous systems and evoked visual responses are required to confirm diagnosis. ‘ NAB ’ means the National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 . ‘NAB credit card account’ means the NAB personal credit card account or any replacement/ substituted NAB credit card account to which your policy applies. ‘outstanding balance’ means the unpaid balance owing to NAB under the terms of the agreement for your NAB credit card account . ‘paralysis’ means the total and permanent loss of the function of two or more limbs caused by damage to the nervous system. ‘policy’ means the contract of insurance between you and us. ‘policy schedule’ means the policy schedule issued for your policy . ‘pre-existing condition’ means injury, illness, condition or symptom that the cardholder : (a) was aware of, or a reasonable person in the cardholder’s position should have been aware of, and (b) would have, or should have, sought advice or treatment from a registered medical practitioner or other health professional for (in circumstances where a reasonable person in the cardholder’s position would have sought advice or treatment) in the 12 months prior to the cardholder’s start date. For example, if the cardholder had a shoulder injury within the 12 months prior to the cardholder’s start date , the cardholder will not be covered under the policy for that shoulder injury or any death, illness or injury related to that shoulder injury. If the cardholder was diagnosed with a melanoma three years prior to their start date , then the cardholder will not be covered under the policy for the melanoma or any death, illness or injury related to that condition if the cardholder sought advice or treatment for the melanoma within the 12 months prior to the cardholder’s start date. If during the 12 months prior to the start date , the cardholder was undertaking routine skin examinations to ensure the melanoma had not re-appeared and as long as those skin examinations showed no presence of the melanoma then this will not be deemed as seeking advice or treatment and the pre-existing condition exclusion will not apply. ‘premium’ means the necessary payment by you to maintain cover under your policy . ‘primary cardholder’ means the cardholder of the NAB credit card account who has entered into the credit contract for that account with NAB . ‘registered medical practitioner’ means a registered and qualified medical practitioner and includes a specialist medical practitioner who is recognised and qualified to provide a diagnosis as a specialist, and who is not the cardholder or spouse of, or related to, the cardholder . ‘relevant balance’ means the amount shown on your NAB credit card account statement as the ‘Closing Balance’ for the statement period , adjusted so it does not take into account of any debit or credit transactions appearing after the premium charge, and less the amount of any premium charged in that statement period . ‘self-employed’ means where the cardholder is employed by an employer which is not a listed public company or a related body corporate of a listed public company, and the cardholder is or was either: • a director, majority shareholder or partner of the employer, or • in control of the employer, immediately or within 30 days before the cardholder became involuntarily unemployed . 30 31

PRIVACY We collect your personal information from you directly wherever we can, but in some cases we may collect it from third parties such as your adviser, your employer, medical professionals or medical facilities. We do this to determine your eligibility for, and to administer your insurance. If personal information is not provided, we may not be able to provide you with the insurance cover available through this product or administer it appropriately. Government regulations require some information to be collected including company and tax laws. We may disclose your personal information to third parties including our parent company Nippon Life Insurance Company, those involved in managing or administering any aspect of your product, and to National Australia Bank Limited and its related bodies corporate who either distribute or are involved in the administration and maintenance of our life insurance products. For more information refer to mlcinsurance.com.au/privacy-notification We may also need to disclose your information with organisations outside Australia. We may use your personal information to contact you about products and for marketing activities. You can let us know, at any time, if you no longer wish to receive these direct marketing offers by contacting us. More information about how we collect, use, disclose and handle your personal information, how you can access, correct your personal information and how you can make a complaint about a privacy issue is in our Privacy Policy which is available at mlcinsurance.com.au/privacy-policy or by contacting us on 13 22 95 (Hearing impaired customers can call TTY 13 36 77). ‘start date’ means for: • the primary cardholder , the date your policy will commence, as noted on your policy schedule or as notified to you by MLC in writing. • an additional cardholder , the following: (i) if the primary cardholder’s start date was before 10 June 2011 and the additional cardholder was an additional cardholder on 10 June 2011 – the date is 10 June 2011 (ii) if the primary cardholder’s start date is on or after 10 June 2011 and the additional cardholder was an additional cardholder on the primary cardholder’s start date – the date is the same as the primary cardholder’s start date, or (iii) if the additional cardholder became an additional cardholder on or after 10 June 2011 – the date is the later of the primary cardholder’s start date or the date the additional cardholder became an additional cardholder . ‘statement period’ means the period specified as such on your NAB credit card account statement. ‘stroke – in the brain and of specified severity’ An incident in the blood vessels of the brain or bleeding in the brain leading to neurological effects that last for at least 24 hours. There must be clear evidence on a CT, MRI or similar scan that a stroke has occurred. Transient ischaemic attacks, symptoms due to migraine, vascular disease of the optic nerve, physical head injury, reversible neurological deficit or any blood vessel incident outside the cranium, except embolism resulting in stroke, are excluded. 32 33

34 35 This page is left intentionally blank This page is left intentionally blank

For more information about NAB Credit Card Cover call 13 22 95 8am – 6pm (AEST/AEDT) Monday to Friday or visit nab.com.au MLC Limited postal address: PO Box 200 North Sydney NSW 2059 Hearing impaired people with telephone typewriters can contact us on 1300 363 647 © 2018 National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian Credit Licence 230686 MLCL200361-0418

Source: https://www.nab.com.au/content/dam/nabrwd/documents/terms-and-conditions/banking/nab-rewards-terms-and-conditions.pdf

NAB Rewards Terms and Conditions Effective 01 October 2026

2 Contents

What’s the purpose of this document? 3
Our promise to you 3
Points and how you can earn them 4
How do you earn Bonus Points? 5
What Points are included in your Points Balance? 5
What transactions don’t earn Points? 5
What reduces your Points Balance? 6
How do you keep track of your Points? 8
What are Rewards? 8
How do you claim your Rewards? 10
What types of Rewards are there? 11
How long do you have to use your Points before they expire? 14
How to transfer your Points to someone else 15
Who is responsible for the Reward? 16
How do you get a dispute resolved? 17
How we communicate with each other 17
Tax Matters 18
Personal Information 18
Termination of NAB Rewards 19
Changes to these terms and conditions 20
What some words mean 22

What’s the purpose of this document? (a) These terms and conditions explain how you can earn Points using your Rewards Card Account and how you can claim Rewards. (b) Please make sure you read these terms and conditions before the Rewards Card Account is used. If you have any questions just Call Us. (c) Some words described in clause 21 have a particular meaning in these terms and conditions. Those words are capitalised throughout these terms and conditions. (d) You are taken to have agreed to these terms and conditions when you or a Cardholder first use a Card or a Rewards Card Account. (e) The NAB Credit Card Terms and Conditions may also contain provisions about what happens if a rewards program like NAB Rewards is terminated.
Our promise to you We will act reasonably and fairly towards you, taking into account your and our respective interests. That includes whenever we are: (a) considering any request you make; (b) deciding whether to give our consent or to exercise a right, discretion or remedy; (c) setting any conditions for doing any of those things; or (d) making changes under clauses 9(b) or 20, or anywhere else in these NAB Rewards Terms and Conditions. Examples of how we will take reasonable steps to ensure you are treated fairly include giving you reasonable notice of changes and making adjustments to your Points Balance. It’s worth noting that even if we don’t make a decision or do something straight away, we may still do so later on. This includes where we delay or defer doing so, or we temporarily waive a requirement.

Source: https://www.nab.com.au/content/nabrwd/en/personal/credit-cards/nab-concierge-service.html

NAB Concierge Service | Travel and lifestyle service - NAB

Skip to login Skip to main content

Latest offers

Personal

Business

Main menu

[Image: NAB - more than money]

Search nab.com.au

Internet Banking

NAB Concierge Service

No matter where you are in the world, our concierge service is open day and night.

What is NAB Concierge Service?

The NAB Concierge Service can do more than just book your flights. It’s a travel and lifestyle service here to help you 24 hours, 7 days a week available to Visa Signature, Platinum or Premium credit and Visa Platinum Debit cardholders.

[Image]

Reasons to use the NAB Concierge Service

Whether you’re travelling overseas or locally, enjoy exclusive access to some of these privileges and more.

Emergency travel assistance

If something goes wrong, your concierge can help organise medical or legal services by providing an emergency message service and passport and visa assistance while you’re overseas. We also offer emergency interpretation assistance.

Reserve and book lifestyle offers

Book live music, sports and shows
Restaurant recommendations and bookings
Flower delivery
Gift sourcing
Reservations at health clubs, golf clubs and more

Travel and entertainment requests

Flight information
Hotel information, referrals and reservations
Events and shows
Pre-trip information and assistance
Car rental and airport privileges

View full list of services in the NAB Concierge Service terms and conditions (PDF, 240KB)

Sign up for the NAB Concierge Service today

Visit the Visa Concierge website and tap Join now
Register your NAB Visa card number
Create a new password
Confirm your personal details
Verify your account via email
Once you’re logged in, hit the chat button to start unlocking your benefits

[Image]

NAB Concierge Service costs

While the service is complimentary for eligible NAB cardholders (and any additional cardholders), you’ll still have to pay for the goods and services purchased through the concierge, as well as:

any deposits paid
costs of cancellation
delivery and shipping costs, including insurance costs
custom duties and import taxes
costs incurred in transferring funds to fulfil a request
funds advanced to fulfil a request.

How to pay

Before your purchases are finalised, your concierge will provide you with a detailed breakdown of all the costs involved. After you’ve agreed to the costs, they'll be charged straight to your eligible NAB card. Simple as that.

Start using the NAB Concierge Service today

Chat to the Concierge Service

Once you’re registered and logged in you can start to browse your benefits, make bookings and chat to your concierge. Visa Concierge Service chat is a secure channel so information you share is protected and not intended for any other purpose.

Log into Visa Concierge Service

Call us

Signature cardholders call 1300 489 410
Platinum and Premium cardholders call 1300 730 213

Call from overseas

Visit Visa Concierge Service for overseas phone numbers and information on how to get in touch from different countries and in different languages.

Important information

Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.

Top

Quick links

Quick links

About us

Policies and terms

Connect with us

Source: https://www.nab.com.au/content/nabrwd/en/personal/insurance/complimentary-card-insurances/policy-changes.html

Changes to complimentary card insurances - NAB

Skip to login Skip to main content

Latest offers

Personal

Business

Main menu

[Image: NAB - more than money]

Search nab.com.au

Internet Banking

Changes to NAB complimentary card insurances

If you have a NAB card with complimentary insurance, some benefits changed on 15 May 2026. The changes depend on the type of card you have. Use the table to check what has changed for your card. Details of the changes were also previously notified to you.

Insurance booklet update

To reflect name changes to some of our products, a Notice of Change will be added to the front of our Policy Information Booklet. These name changes will be effective 1 October 2026 and include the following products:

NAB Rewards Signature Card will change to NAB Rewards Travel Card
NAB Qantas Plus Card will be changed to NAB Qantas Rewards Premium Card
NAB Rewards Platinum Card will be changed to NAB Rewards Card

What’s changed for my card?

From 15 May 2026:

some cards no longer include complimentary travel insurance or rental vehicle excess insurance in Australia
some cards have International Travel Insurance cover reduced to 30 consecutive days
some cards have changes to Travel Delay Expenses
some eligible cards have mobile phone insurance added.

Summary of changes

Check for your card in the table below to see what has and hasn’t changed. Then read the FAQs for common questions about Complimentary Travel Insurances cover, mobile phone insurance and your options.

| | Travel insurance | Travel delay expenses – International Travel Insurance | Mobile phone insurance | | | ----------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | NAB Rewards Credit Card | Travel insuranceInternational Travel Insurance, Domestic Travel Insurance and Rental Vehicle Excess Insurance in Australia no longer apply for claimable events on or after 15 May 2026. | Travel delay expenses – International Travel InsuranceNo longer applies | Mobile phone insuranceHas been added. Cover applies when you pay your monthly mobile phone bill with your eligible NAB card. Terms, conditions and exclusions apply. | | NAB Flybuys Rewards Credit Card | Travel insuranceInternational Travel Insurance, Domestic Travel Insurance and Rental Vehicle Excess Insurance in Australia no longer apply for claimable events on or after 15 May 2026. | Travel delay expenses – International Travel InsuranceNo longer applies | Mobile phone insuranceHas been added. Cover applies when you pay your monthly mobile phone bill with your eligible NAB card. Terms, conditions and exclusions apply. | | NAB Low Rate Platinum Credit Card | Travel insuranceInternational Travel Insurance, Domestic Travel Insurance and Rental Vehicle Excess Insurance in Australia no longer apply for claimable events on or after 15 May 2026. | Travel delay expenses – International Travel InsuranceNo longer applies | Mobile phone insuranceHas been added. Cover applies when you pay your monthly mobile phone bill with your eligible NAB card. Terms, conditions and exclusions apply. | | NAB Velocity Rewards Premium Credit Card | Travel insuranceInternational Travel Insurance, Domestic Travel Insurance and Rental Vehicle Excess Insurance in Australia no longer apply for claimable events on or after 15 May 2026. | Travel delay expenses – International Travel InsuranceNo longer applies | Mobile phone insuranceHas been added. Cover applies when you pay your monthly mobile phone bill with your eligible NAB card. Terms, conditions and exclusions apply. | | NAB Premium Credit Card | Travel insuranceInternational Travel Insurance, Domestic Travel Insurance and Rental Vehicle Excess Insurance in Australia no longer apply for claimable events on or after 15 May 2026. | Travel delay expenses – International Travel InsuranceNo longer applies | Mobile phone insuranceHas been added. Cover applies when you pay your monthly mobile phone bill with your eligible NAB card. Terms, conditions and exclusions apply. | | NAB Low Fee Platinum Credit Card | Travel insuranceInternational Travel Insurance, Domestic Travel Insurance and Rental Vehicle Excess Insurance in Australia no longer apply for claimable events on or after 15 May 2026. | Travel delay expenses – International Travel InsuranceNo longer applies | Mobile phone insuranceHas been added. Cover applies when you pay your monthly mobile phone bill with your eligible NAB card. Terms, conditions and exclusions apply. | | NAB Qantas Rewards Premium Credit Card | Travel insuranceInternational Travel Insurance cover period reduces from up to 3 consecutive months to up to 30 consecutive days for cardholders, their spouses and/or dependents for claimable events on or after 15 May 2026. | Travel delay expenses – International Travel InsuranceIf your travel is delayed for at least 6 consecutive hours, and for each additional 24 consecutive hours after that, you can claim up to $500 per person for meals and accommodation. The total claim is capped at $2,000 per cardholder or spouse, with dependants included in that limit. Applies where the claimable event is on or after 15 May 2026. | Mobile phone insuranceNot available | | NAB Qantas Plus Credit Card | Travel insuranceInternational Travel Insurance cover period reduces from up to 3 consecutive months to up to 30 consecutive days for cardholders, their spouses and/or dependents for claimable events on or after 15 May 2026. | Travel delay expenses – International Travel InsuranceIf your travel is delayed for at least 6 consecutive hours, and for each additional 24 consecutive hours after that, you can claim up to $500 per person for meals and accommodation. The total claim is capped at $2,000 per cardholder or spouse, with dependants included in that limit. Applies where the claimable event is on or after 15 May 2026. | Mobile phone insuranceNot available | | NAB Platinum Visa Debit Card | Travel insuranceInternational Travel Insurance cover period reduces from up to 3 consecutive months to up to 30 consecutive days for cardholders, their spouses and/or dependents for claimable events on or after 15 May 2026. | Travel delay expenses – International Travel InsuranceIf your travel is delayed for at least 6 consecutive hours, and for each additional 24 consecutive hours after that, you can claim up to $500 per person for meals and accommodation. The total claim is capped at $2,000 per cardholder or spouse, with dependants included in that limit. Applies where the claimable event is on or after 15 May 2026. | Mobile phone insuranceNot available | | NAB Rewards Travel Credit Card | Travel insuranceNo change. | Travel delay expenses – International Travel InsuranceIf your travel is delayed for at least 6 consecutive hours, and for each additional 24 consecutive hours after that, you can claim up to $500 per person for meals and accommodation. The total claim is capped at $2,000 per cardholder or spouse, with dependants included in that limit. Applies where the claimable event is on or after 15 May 2026. | Mobile phone insuranceNo change | | NAB Qantas Rewards Signature Credit Card | Travel insuranceNo change. | Travel delay expenses – International Travel InsuranceIf your travel is delayed for at least 6 consecutive hours, and for each additional 24 consecutive hours after that, you can claim up to $500 per person for meals and accommodation. The total claim is capped at $2,000 per cardholder or spouse, with dependants included in that limit. Applies where the claimable event is on or after 15 May 2026. | Mobile phone insuranceNot available |

NAB Card Insurance Policy Information Booklet current and previous

Current booklet effective 15 May 2026

NAB Card Insurance Policy Information Booklet effective 15 May 2026 (PDF, 592KB)

Previous booklets

NAB Card Insurance Policy Information Booklet effective 1 July 2025 (PDF, 474KB)

NAB Card Complimentary Mobile Phone Insurance

Current booklet

NAB Cards Complimentary Mobile Phone Insurance Terms and Conditions effective 12 June 2024 (PDF, 145KB)

Making claims relating to travel

Claims are assessed using the NAB Card Insurance Policy Information Booklet in effect on the date of the claimable event.

If your claimable event happened before 15 May 2026, a previous policy information booklet will apply. If your claimable event happens on or after 15 May 2026, the current policy information booklet (effective 15 May 2026) will apply.

Complimentary travel insurances claim

Contact Allianz Global Assistance (AGA).

Call 1800 187 025 Monday to Friday, 8:00am to 7:00pm (AEST/ADST)
Lodge a claim online

Making claims relating to mobile insurance protection

Claims are assessed using the NAB Cards Complimentary Mobile Phone Insurance Terms and Conditions effective 12 June 2024.

Mobile insurance claims

Contact AIG Australia Limited.

Call +61395224111 Monday to Friday, 8:30am to 5:30pm (AEST/ADST)
Lodge a claim online

Frequently asked questions

What if my travel started before 15 May 2026 and ended after 15 May 2026, and I have multiple claims to make?

For cards that continue to have access to Complimentary International Travel Insurances on 15 May 2026, the Policy Information Booklet used to assess a claimable event will depend on when the event occurred. If a claimable event occurred before 15 May 2026, a previous Policy Information Booklet applicable at that time, would be used to assess that part of the claim. If a claimable event occurred on or after 15 May 2026, the current Policy Information Booklet would be used to assess that claimable event.

What if my card no longer has access to Complimentary Travel Insurances on 15 May 2026?

You can make a claim for claimable events that occurred prior to 15 May 2026 under the relevant Policy Information Booklet applicable at that time.
If your card no longer has access to Complimentary International Travel Insurance, Domestic Travel Insurance or Rental Vehicle Excess Insurance in Australia for claimable events on or after 15 May 2026, and you are planning to travel, you may want to consider other insurance options before your departure. This could include purchasing a separate travel insurance policy that suits your trip and personal circumstances.

Where can I find the full details of NAB complimentary card insurances?

For full policy details, read the:

NAB Card Insurance Policy Information Booklet effective 15 May 2026 (PDF, 592KB), cover provided by Allianz Australia Insurance Limited
Mobile phone protection insurance: NAB Cards Complimentary Mobile Phone Insurance Terms and Conditions effective 12 June 2024 (PDF, 145KB), cover provided by AIG Australia Limited
They include the eligibility criteria, Benefit limits and sub-limits, exclusions and the full terms and conditions that apply.

Important Information

Terms and Conditions

Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.

International travel insurance, Domestic travel insurance, Rental vehicle excess insurance in Australia, Extended warranty insurance, and Purchase protection insurance.

AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631, trading as Allianz Global Assistance (AGA), under a binder from the insurer, Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz), has issued an insurance group policy to National Australia Bank Limited ABN 12 004 044 937 AFSL and Australian credit licence 230686 (NAB) which allows eligible persons to claim under it as third-party beneficiaries.

Access to the benefit of cover under the NAB card insurances is available to eligible NAB cardholders and other eligible third party beneficiaries by operation of s48 of the Insurance Contracts Act 1984 (Cth). Any advice on insurance is general advice only and not based on any consideration of your objectives, financial situation or needs. You must check whether or not it is appropriate, in light of your own circumstances, to act on this advice. This insurance is underwritten by Allianz. NAB is not the product issuer or insurer and neither it nor any of its related bodies corporate guarantee any of the benefits under this cover.

If an eligible person wishes to claim any of these benefits, they will be bound by the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits contained in the insurance information booklet. The eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits of the group policy are set out in the NAB Card Insurance Policy Information Booklet effective 15 May 2026 (PDF, 592KB), which may be amended from time to time. For insurable events that occurred prior to 15 May 2026 please refer to the NAB Card Insurance Policy Information Booklet effective 1 July 2025 (PDF, 474KB).

For more information about the changes visit Information about changes to complimentary insurances.

Mobile phone insurance

Complimentary Mobile Phone insurance (covering Accidental Damage and Theft to Your Eligible Mobile Telephone) is provided under a group policy issued by AIG Australia Limited (ABN 93 004 727 753, AFSL 381 686) (AIG) to National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (NAB). Cover is available to all NAB Rewards Travel, NAB Rewards, NAB Velocity Rewards Premium, NAB flybuys Rewards, NAB Low Rate Platinum, NAB Low Fee Platinum, NAB Low Rate and NAB Low Fee Credit Cardholders (Eligible Person). Eligible Persons can claim under the Group Policy as third-party beneficiaries in accordance with section 48 of the Insurance Contracts Act 1984 (Cth).

If an Eligible Person wishes to claim, such claim will be subject to the eligibility criteria, terms, conditions, exclusions, limits and applicable sub-limits as further detailed in the terms and conditions (PDF, 145KB) for such coverage which is available at nab.com.au/personal/insurance/complimentary-card-insurances.

To be eligible for coverage Eligible Persons must have a contract with a mobile phone provider and a monthly billing arrangement using their eligible NAB card. Any advice provided by NAB about this insurance is general advice only and is not based on any consideration of an Eligible Person’s objectives, financial situation, or needs. Eligible Persons must determine whether or not it is appropriate, in light of their own circumstances, to act on this advice.

AIG as product issuer is not providing any financial advice about this insurance. NAB is not the product issuer, and neither NAB or its related bodies corporate guarantee any of the benefits under this insurance cover.

Top

Quick links

Quick links

About us

Policies and terms

Connect with us

Source: https://www.nab.com.au/content/nabrwd/en/personal/interest-rates-fees-and-charges/indicator-rates-for-other-personal-lending.html

Indicator rates for other personal lending products - NAB

Skip to login Skip to main content

Latest offers

Personal

Business

Main menu

[Image: NAB - more than money]

Search nab.com.au

Internet Banking

[Image]

Indicator rates for other personal lending products

See our current interest rates on our personal lending products.

Rates effective as of Thursday, 1 October 2026.

If you know which product you'd like to check the rate for, you can click on the corresponding link below.

Credit cards

The table below shows our current credit card interest rates.

| | Variable purchase rate | Variable cash advance rate | | | ------------------------------------------------------------ | ---------------------------------- | -------------------------------------- | | NAB Low Rate Card Lowest interest rate credit card | Variable purchase rate 13.99% p.a. | Variable cash advance rate 22.99% p.a. | | NAB Low Fee Card Lowest annual fee credit card | Variable purchase rate 22.49% p.a. | Variable cash advance rate 22.99% p.a. | | NAB Qantas Rewards Premium Card Qantas Rewards credit card | Variable purchase rate 22.49% p.a. | Variable cash advance rate 22.99% p.a. | | NAB Qantas Rewards Signature Card Qantas Rewards credit card | Variable purchase rate 22.49% p.a. | Variable cash advance rate 22.99% p.a. | | NAB Rewards Card NAB Rewards credit card | Variable purchase rate 22.49% p.a. | Variable cash advance rate 22.99% p.a. | | NAB Rewards Travel Card NAB Rewards credit card | Variable purchase rate 22.49% p.a. | Variable cash advance rate 22.99% p.a. |

Personal loans (unsecured)

This table shows our current personal loan interest rates.

| | Interest rate | Comparison rate | | | ------------------ | -------------------------------------------- | ---------------------------------------------- | | Variable rate loan | Interest rate From 7.50% p.a. to 22.00% p.a. | Comparison rate From 8.90% p.a. to 23.29% p.a. | | Fixed rate loan | Interest rate From 7.50% p.a. to 22.00% p.a. | Comparison rate From 8.90% p.a. to 23.29% p.a. |

Personal loan indicator rates

This table displays our current variable indicator rates - these are used to calculate our variable interest rates. The variable interest rate for a NAB Personal Loan will either be the indicator rate or the indicator rate plus or less a margin.

| | Variable indicator rate | Comparison rate | | | -------------------------------- | ---------------------------------------------------------------------- | -------------------------- | | Loan amount of $5,000 to $9,999 | Variable indicator rate17.95% p.a. (rate 11, 12, 13) | Comparison rate22.77% p.a. | | Loan amount of $10,000 and above | Variable indicator rate16.75% p.a. (rate 21, 22, 23) (rate 31, 32, 33) | Comparison rate18.07% p.a. |

Investment lending (formerly margin lending)

You can read more about investment lending, including how it works, and the current interest rates.

Personal base rate

Base rate	8.77% p.a.

Personal overdrafts

NAB Personal Overdraft	12.77% p.a.
NAB Overdraft Protection	12.77% p.a.

Products no longer for sale

The tables below show the interest rates for products we no longer sell.

Credit cards

| | Variable purchase rate | Variable cash advance rate | | | ------------------------------------------------------------------------ | ------------------------------------- | ----------------------------------------- | | NAB StraightUp Card No interest rate credit card | Variable purchase rate Not applicable | Variable cash advance rate Not applicable | | NAB Low Fee Platinum Card Low annual fee credit card | Variable purchase rate 22.49% p.a. | Variable cash advance rate 22.99% p.a. | | NAB Low Rate Platinum Card | Variable purchase rate 13.99% p.a. | Variable cash advance rate 22.99% p.a. | | NAB Low Rate Platinum Card Previously known as NAB Low Rate Premium Card | Variable purchase rate 13.99% p.a. | Variable cash advance rate 22.99% p.a. | | A. National Team | Variable purchase rate 19.99% p.a. | Variable cash advance rate 21.74% p.a. | | Visa Fee Free | Variable purchase rate 19.70% p.a. | Variable cash advance rate 21.74% p.a. | | NAB Rewards Classic Card | Variable purchase rate 20.99% p.a. | Variable cash advance rate 21.74% p.a. | | NAB Qantas Rewards Classic Card | Variable purchase rate 20.99% p.a. | Variable cash advance rate 21.74% p.a. | | NAB Qantas Rewards Premium Card Previously known as NAB Qantas Plus Card | Variable purchase rate 22.49% p.a. | Variable cash advance rate 22.99% p.a. | | NAB Visa Mini | Variable purchase rate 19.99% p.a. | Variable cash advance rate 21.74% p.a. | | NAB flybuys Rewards Card | Variable purchase rate 20.99% p.a. | Variable cash advance rate 21.74% p.a. | | NAB Velocity Rewards Card | Variable purchase rate 20.99% p.a. | Variable cash advance rate 21.74% p.a. | | NAB Velocity Rewards Premium Card | Variable purchase rate 20.99% p.a. | Variable cash advance rate 21.74% p.a. |

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Customer Support Tool

Contact us

Explore our personal banking contact information and get support with a wide range of products, services and topics.

View all personal banking contacts

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Find a NAB branch

Important Information

Terms and Conditions

Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.

Target Market Determinations for these products are available at nab.com.au/TMD.

Top

Quick links

Quick links

About us

Policies and terms

Connect with us

Source: https://www.nab.com.au/personal/credit-cards/fees-charges

Personal NAB credit card fees and charges - NAB

Skip to login Skip to main content

Latest offers

Personal

Business

Main menu

[Image: NAB - more than money]

Search nab.com.au

Internet Banking

NAB credit card fees and charges

A guide to our personal NAB credit card fees and charges effective 1 October 2026

Credit Card Annual Fees

Accounts opened prior to 1 December 2000 will be charged an annual fee in January each year. Accounts opened from 1 December 2000 will be charged the first annual fee when you accept the credit card agreement and then annually in the same month thereafter.

NAB Rewards Travel Card	$395 p.a.
NAB Rewards Card	$195 p.a.
NAB Low Fee Card	$49 p.a.
NAB Low Rate Card	$99 p.a.
NAB Qantas Rewards Signature Card	$449 p.a.
NAB Qantas Rewards Premium Card	$295 p.a.
NAB StraightUp Card	Not applicable
NAB Velocity Rewards Premium Card	$150 p.a.
NAB Velocity Rewards Card	$95 p.a.
NAB flybuys Rewards Card	$95 p.a.
NAB Rewards Classic Card	$95 p.a.
NAB Qantas Rewards Card	$95 p.a.
NAB Qantas Rewards Premium Card (previously ‘NAB Qantas Plus Card’)	$195 p.a.
NAB Visa Mini	$40 p.a.
NAB Low Rate Platinum Card	$100 p.a.
NAB Low Rate Platinum Card(Previously ‘NAB Low Rate Premium Card’)	$59 p.a.
NAB Premium Card	$90 p.a.
NAB Low Fee Platinum Card	$90 p.a.
NAB Visa One	$30 p.a.
NAB Visa One Fee-Free	Nil

The annual fee is waived for the life of the Package for eligible cards included in a:

NAB Tailored Home Loan Package.
NAB Choice Package.
Private Tailored Package.
NAB Introductory Rate Home Loan.
Homeowner’s Package.
Portfolio Package.
Private Portfolio Package

When a package is cancelled/terminated, the annual card fee will be debited after the package ends and then annually in the same month thereafter.

The following cards included in NAB Shareholder’s Benefit will have the credit card annual fee waived:

NAB Rewards Classic Card.
NAB Rewards Card.
NAB Low Fee Card.
NAB Low Fee Platinum Card.
NAB Qantas Rewards Card.
NAB Qantas Rewards Premium Card.
NAB Velocity Rewards Card.
NAB Velocity Rewards Premium Card.
NAB flybuys Rewards Card.

Credit Card Monthly Fees

A monthly credit fee applies to the NAB StraightUp Card.

For the NAB StraightUp Card, the amount of the monthly credit fee will depend on your credit limit.

NAB StraightUp Card - balances up to $1,000	$10 per month
NAB StraightUp Card - balances between $1,001 and $2,000	$20 per month
NAB StraightUp Card - balances between $2,001 and $3,000	$30 per month

NAB International Transaction Fee

The following NAB International Transaction Fees apply to all credit card accounts, except NAB Visa One Fee-Free, NAB Rewards Travel Card and the NAB StraightUp Card.

International transactions refer to using your card overseas or, using your account in Australia but the goods or service provider (commonly referred to as a ‘merchant’), financial institution or entity processing the transaction is located outside Australia. International transactions are either:

Single-currency international transaction: where the transaction is made in Australian dollars (AUD).
Multi-currency international transaction: where the transaction is made in a currency other than Australian dollars (AUD).

Visa Card Scheme

Transaction type	NAB International Transaction Fee
Single-currency transaction	3.5% of the Australian dollar amount is charged when the international transaction is posted (completed) to your account.
Multi-currency transaction	3.5% of the Australian dollar amount is charged when the international transaction is posted (completed) to your account

Cash Advance Fees

Cash Advance fees apply to all credit card accounts, except NAB Visa One Fee-Free.

Note: Cash advances aren’t allowed on the NAB StraightUp Card.

For Cash Advances you’ll be charged a percentage of the Cash Advance (in Australian dollars) or the minimum fee, whichever is the greater.

For Cash Advance transactions if after NAB posts the Cash Advance transaction and any other purchases or payments for that processing day, the balance of the account is in credit, the Cash Advance fee won’t be charged.

Note: NAB posts purchases and Cash Advances in that order to your account before posting payments and refunds.

| | Cash Advance amount | Minimum fee | | | ------------------------- | --------------------------- | -------------------- | | All channels | Cash Advance amount3.5% | Minimum fee$3.50 |

Note: In the case of Cash Advances made in currencies other than Australian dollars, the Cash Advance amount used to calculate the Cash Advance fee is the Australian dollar amount posted to your NAB Credit Card account.

You may be charged by the ATM owner where you make a Cash Advance using an ATM in Australia that doesn’t belong to NAB.

Late Payment Fee

$20 - Debited monthly (if applicable) on or after the day when an amount that is due for payment is not paid on or before its due date, if the balance of the account is $50 or more at the time the fee is debited.

Other product fees and charges

Our Guide to Fees and Charges (covers the fees and charges that may apply to your personal products and services other than those specifically for lending (i.e. personal loans, credit cards, home loans and lines of credit).

Home loans and lines of credit fees and charges

NAB Personal Loan fees and charges

Important information

Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.

Top

Quick links

Quick links

About us

Policies and terms

Connect with us

Source: https://www.nab.com.au/personal/credit-cards/terms-conditions

NAB credit cards | Terms, conditions and other information - NAB

Skip to login Skip to main content

Latest offers

Personal

Business

Main menu

[Image: NAB - more than money]

Search nab.com.au

Internet Banking

NAB credit card terms, conditions and other information

View or download a copy of your credit card's terms and conditions, and other important information.

Card account terms and conditions

NAB credit card Terms and Conditions - applies to all NAB credit cards, except the NAB StraightUp Card.

NAB StraightUp Card Terms and Conditions - applies to the NAB StraightUp Card.

NAB Electronic Banking (card based) terms and conditions - applies to all NAB credit cards.

Rewards program terms and conditions

NAB Rewards Terms and Conditions (PDF, 211KB) - applies to all NAB Rewards credit card accounts.

Velocity NAB credit card account: Velocity Points Terms and Conditions (PDF, 91KB) - applies to all Velocity NAB credit card accounts.

NAB Qantas Credit Card Account Reward Terms and Conditions - applies to all NAB Qantas credit card accounts.

Flybuys Rewards Points Terms and Conditions (PDF, 66KB) - applies to all NAB flybuys Rewards card accounts.

Cash back terms and condition

NAB cash back Terms and Conditions (PDF, 97KB) - applies to NAB Visa Mini accounts.

Product disclosure statements

NAB Credit Card Cover product disclosure statement and policy document (PDF, 471KB) - applies to eligible NAB cardholders who hold NAB Credit Card Cover.

Complimentary card insurance

NAB Card Insurance Policy Information Booklet effective 15 May 2026 (PDF, 592KB) - applies to all credit cards except the NAB Low Rate Card and NAB StraightUp Card.

Mobile Phone Protection terms and conditions

NAB Cards Complimentary Mobile Phone Insurance Terms and Conditions (PDF, 145KB) - applies to all NAB Rewards Travel, NAB Rewards, NAB Velocity Rewards Premium, NAB flybuys Rewards, NAB Low Rate Platinum, NAB Low Fee Platinum, NAB Low Rate and NAB Low Fee Credit Cardholders.

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Customer Support Tool

Contact us

Explore our personal banking contact information and get support with a wide range of products, services and topics.

View all personal banking contacts

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Find a NAB branch

Important information

Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.

Top

Quick links

Quick links

About us

Policies and terms

Connect with us

Source: https://www.nab.com.au/personal/interest-rates-fees-and-charges/indicator-rates-for-other-personal-lending

Indicator rates for other personal lending products - NAB

Skip to login Skip to main content

Latest offers

Personal

Business

Main menu

[Image: NAB - more than money]

Search nab.com.au

Internet Banking

[Image]

Indicator rates for other personal lending products

See our current interest rates on our personal lending products.

Rates effective as of Thursday, 1 October 2026.

If you know which product you'd like to check the rate for, you can click on the corresponding link below.

Credit cards

The table below shows our current credit card interest rates.

Personal loans (unsecured)

This table shows our current personal loan interest rates.

Personal loan indicator rates

Investment lending (formerly margin lending)

You can read more about investment lending, including how it works, and the current interest rates.

Personal base rate

Base rate	8.77% p.a.

Personal overdrafts

NAB Personal Overdraft	12.77% p.a.
NAB Overdraft Protection	12.77% p.a.

Products no longer for sale

The tables below show the interest rates for products we no longer sell.

Credit cards

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Customer Support Tool

Contact us

Explore our personal banking contact information and get support with a wide range of products, services and topics.

View all personal banking contacts

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Find a NAB branch

Important Information

Terms and Conditions

Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.

Target Market Determinations for these products are available at nab.com.au/TMD.

Top

Quick links

Quick links

About us

Policies and terms

Connect with us

Source: https://www.nab.com.au/personal/life-moments/manage-money/manage-debt/avoid-credit-card-fees

Common credit card fees and ways to avoid paying them - NAB

Skip to login Skip to main content

Latest offers

Personal

Business

Main menu

[Image: NAB - more than money]

Search nab.com.au

Internet Banking

[Image]

Common credit card fees and ways to avoid them

Understand the different types of credit card fees and how to minimise them.

Explore Low Fee Card

How to avoid credit card fees

It important to know what types of fees apply to your credit card. Some fees, like annual card fees, can’t be avoided. Other fees, like late payment or cash advance fees, won’t be charged if you’re smart about how you use your credit card. Credit card fees can add up, so you want to minimise them however you can.

Annual fee

Most credit cards charge an annual fee which varies depending on the type of credit card you've got.

Typically, the more features a card has, like rewards points and insurances, the higher the annual fee. If you've got a premium card and don't use its features, it might be a good idea to switch to a lower-fee card instead. Compare our credit cards.

[Image]

International transaction fees

An international transaction fee is a fee you're charged when you use your credit card overseas to make a purchase.

It's important to note that you don’t have to be overseas for an international transaction fee to apply. Learn more about international transaction fees.

[Image]

Cash advance fee and interest

Spotted a cash advance fee on your credit card statement and wondering how to avoid it?

A cash advance fee is a one-off fee charged when you withdraw cash or transfer funds from your credit card.1 Gambling or gaming-related transactions and other cash-like purchases, such as value loaded on a pre-paid card or payments of utility bills over the counter at other financial institutions and post offices, are also classified as cash advances.

A cash advance fee is calculated as a percentage of the cash advance (in Australian dollars) or the minimum fee, whichever is greater.

On top of the cash advance fee, you'll also be charged interest on your cash advance from the day you make the cash advance until the day you pay it off. Any interest-free periods won't apply to cash advances.

For more information about cash advances see how to avoid credit card interest.

Cash advance controls

You can control certain types of cash advances in the NAB app. Learn how to use the app to restrict gambling transactions and ATM cash advances.

Late payment fee

To avoid a late payment fee you need to make – at the very least – your minimum payment by your statement due date.

You can set up a regular payment or direct debit to avoid being charged a late payment fee. Just make sure you've got enough funds in your nominated account.

Another way to avoid a late payment fee is to set up a credit card payment reminder alert. We'll send you a reminder email or SMS up to seven days before your payment is due.

If you prefer to make multiple payments each month, you still need to ensure you make at least the minimum payment shown on your statement between when your statement is printed (statement cycle) and your due date.

Non-NAB ATM withdrawal fees

This type of fee applies to both credit and debit cards. You may have to pay it if you use an ATM other than a NAB ATM. You can use ANZ, Commonwealth Bank and Westpac ATMs free of charge.

Whatever bank or company owns the ATM will charge you this fee. You’ll see the amount onscreen and have the option to cancel your transaction if you want to avoid the fee.

If you withdraw cash from your credit card, you’ll be charged both the cash advance fee and interest, as well as the non-NAB ATM withdrawal fee.

You can download the NAB app and use it to find NAB ATMs near you.

[Image]

Credit card fees: Key takeaways

Some fees, like annual card fees, are part of having a credit card. But others are avoidable with a few smart habits.

Annual fees are usually higher on cards packed with perks. If you’re not using them, switching to a lower‑fee card could put money back in your pocket.
International transaction fees don’t just apply overseas. They also apply when you shop online with overseas retailers.
Cash advances are costly. You’ll pay a one‑off fee and start paying interest straight away with no interest‑free period. Avoid using your credit card for cash withdrawals or cash‑like transactions.
Late payment fees are easy to dodge. Just pay at least the minimum on time. Direct debits or reminders can help you stay on track.
Using non‑NAB ATMs may mean a withdrawal fee, except at ANZ, CommBank and Westpac ATMs.

Types of credit cards

Not sure which credit card is right for you? Learn about the differences between credit card types now.

Compare credit cards

Explore other life moments

[Image]

How to avoid paying credit card interest

Learn how interest on your card works, and ways to avoid paying it.

[Image]

How to budget

Create a budget to help you meet your money goals.

[Image]

Compare NAB products and cards for travel

Explore our range of credit and debit cards to find the right one for your next holiday.

Other accounts and products to consider

Credit cards

Compare between our credit cards to find the right one for you.

Transaction accounts

Access your money with our everyday bank accounts with no monthly account fee.

Visa Debit cards

Access your own money wherever you are, however you bank.

Get in touch

Customer Support Tool

Solve problems quickly online with our easy-to-follow guides. Simply select a topic and we’ll direct you to the information you need.

Customer Support Tool

Contact us

Explore our personal banking contact information and get support with a wide range of products, services and topics.

View all personal banking contacts

Visit a NAB branch

Visit us in person at your nearest NAB branch or business banking centre.

Find a NAB branch

Important Information

Terms and Conditions

Apologies but the Important Information section you are trying to view is not displaying properly at the moment. Please refresh the page or try again later.

The information contained in this article is intended to be of a general nature only. It has been prepared without taking into account any person’s objectives, financial situation or needs. Before acting on this information, NAB recommends that you consider whether it is appropriate for your circumstances. NAB recommends that you seek independent legal, financial, and taxation advice before acting on any information in this article.

Credit cards issued by National Australia Bank Limited.

Top

Quick links

NAB Rewards Platinum Card

Source wording changes

Source pages and terms

Saved wording and terms

Source: https://www.nab.com.au/personal/credit-cards/nab-rewards-cards/platinum-card

Latest offers

NAB Rewards Credit Card

Up to 100,000 bonus NAB Rewards Points

Up to 100,000 bonus NAB Rewards Points and $100 saving on your annual card fee for the first year

Rates and fees

How to earn NAB Rewards Points

Earn 1.25 NAB Rewards Points​

Earn 0.75 bonus NAB Rewards Points

Benefits of this rewards card

Auto redeem for flybuys, Velocity or ALL Accor Reward points

Redeem for gift cards

Redeem for travel with Webjet

Transfer for frequent flyer and rewards programs

Visa Premium Access

Add another card

Concierge service

Click to Pay

Things to consider

Enjoy complimentary insurancesView Disclaimer 12, View Disclaimer 13

Eligibility Check you're eligible to apply online

ID requirements for new customers

Applying for a credit card with NAB is easy

Meet the eligibility criteria

Apply online

We’ll be in touch

Where can I transfer my NAB Rewards Points to?

NAB Rewards travel and partner options

Travel with Webjet when you redeem your NAB Rewards Points

Flybuys

Velocity Frequent Flyer

KrisFlyer

Airpoints™

ALL Accor

Visit the NAB Rewards Store to redeem your points

How do I transfer my NAB Rewards Points?

Credit card tools and calculators

Understanding credit cards

Help and support

Other ways we can help

Other rewards cards to consider

Get in touch

Visit a NAB branch

Important Information

Terms and Conditions

Quick links

Quick links

About us

About us

Policies and terms

Policies and terms

Connect with us

Connect with us

Source: https://rewards.nab.com.au/en/footer-page/termsncondition.html

Source: https://www.nab.com.au/content/dam/nab/documents/terms-and-conditions/banking/mobile-phone-protection-insurance-terms-and-conditions.pdf

Source: https://www.nab.com.au/content/dam/nabrwd/documents/pds/insurance/nab-credit-card-cover-pds.pdf

Source: https://www.nab.com.au/content/dam/nabrwd/documents/terms-and-conditions/banking/nab-rewards-terms-and-conditions.pdf

Source: https://www.nab.com.au/content/nabrwd/en/personal/credit-cards/nab-concierge-service.html

Latest offers

NAB Concierge Service

What is NAB Concierge Service?

Reasons to use the NAB Concierge Service

Emergency travel assistance

Reserve and book lifestyle offers

Travel and entertainment requests

Sign up for the NAB Concierge Service today

NAB Concierge Service costs

How to pay

Start using the NAB Concierge Service today

Chat to the Concierge Service

Call us

Call from overseas

Important information

Quick links

Quick links

About us

Earn 1.25 NAB Rewards Points